Enterprise Customer Success Manager: ROI & Adoption

Workiva Spain, S.L.; Madrid; Remote; EUR 45,000 - 65,000; Full time

Job summary

Workiva Spain, S.L. is seeking a Customer Success Manager to serve as the primary contact for a portfolio of named accounts, focusing on business outcomes and ROI within the Workiva Platform. You'll onboard, train, and support customers across their lifecycle in an enterprise environment.

Join a proactive, tech-savvy team that collaborates with Services, Support, Marketing and Sales to ensure successful adoption and renewal opportunities while delivering measurable business value.

Qualifications

• Undergraduate degree or equivalent; advanced degree may substitute for experience.
• At least 3 years in Customer Success, Customer Service, Account Management or Sales.
• Experience independently managing a portfolio of customers with relationships and outcomes.

Responsibilities

• Drive customer adoption of Workiva solutions.
• Ensure continuous ROI for customers.
• Consult on best practices, workflows, and business reviews.
• Develop multi-level relationships across customer organizations.
• Manage a portfolio of named accounts, identifying risks and actions for resolution.
• Track milestones of the Customer Journey with Success Plans.
• Provide continuous feedback to internal teams to advocate for customers.
• Collaborate with Sales to understand renewals and growth opportunities.
• Teach customers how to use the Workiva Platform and support adoption.
• Use customer management tools to track communications, issues, and metrics.

Skills

Portfolio management

Bilingual: Spanish/English

Education

Undergraduate degree

Job description

Workiva Spain, S.L. is seeking a Customer Success Manager to serve as the primary contact for a portfolio of named accounts, focusing on business outcomes and ROI within the Workiva Platform. You'll onboard, train, and support customers across their lifecycle in an enterprise environment.

Join a proactive, tech-savvy team that collaborates with Services, Support, Marketing and Sales to ensure successful adoption and renewal opportunities while delivering measurable business value.