Remote Dutch-speaking Customer Support Pro

Emerge; España; Remoto; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully Remote

Career Growth in SaaS

Descrizione del lavoro

Huzzle is seeking a reliable Dutch-speaking Customer Support Representative to support a renovation business by handling calls and messages during opening hours. You will be the first point of contact, recording inquiries, and booking calls with the relevant team members.

The role requires customer service experience and comfort with CRM software. Fully remote, working with international teams, you will ensure inquiries are resolved or handed over with clear next steps, while maintaining calm

Competenze

• Fluent in Dutch with professional communication
• Experience in customer service, call center, or customer-facing support
• Calm, friendly, and confident on the phone
• Strong listening and note-taking while managing conversations
• Comfortable using CRM software; GoHighLevel experience a plus
• Reliable, organized, and proactive with ownership over inquiries
• Able to follow written procedures and identify urgent issues
• Strong follow-up to ensure no inquiries are overlooked

Mansioni

• Answer incoming calls and messages during opening hours
• Take clear notes in GoHighLevel and explain next steps
• Route inquiries to sales, coordinator, or owner
• Book calls into calendars directly
• Identify and escalate urgent issues on renovation projects
• Follow client's manual and established procedures
• Ensure inquiries are followed up and resolved or handed over
• Maintain clear communication with internal team

Conoscenze

Dutch language

Customer service

Calm under pressure

Active listening

Clear verbal communication

Ownership mindset

Follow-up skills

Strumenti

GoHighLevel

Descrizione del lavoro

Huzzle is seeking a reliable Dutch-speaking Customer Support Representative to support a renovation business by handling calls and messages during opening hours. You will be the first point of contact, recording inquiries, and booking calls with the relevant team members.

The role requires customer service experience and comfort with CRM software. Fully remote, working with international teams, you will ensure inquiries are resolved or handed over with clear next steps, while maintaining calm