Dutch Customer Support Pro - Remote & Growth Path

Savior Artigos Texteis Lda; Madrid; Remote; EUR 18,000 - 21,000; Full time

Benefits offered by this job

Relocation package

Flight reimbursement

Hotel on arrival

Housing assistance

Paid training

Job summary

Savior Artigos Texteis Lda is seeking native-level Dutch speakers to join its international customer support team. No prior customer service experience is required as full training, a relocation package, and a clear path to grow are provided.

You will be the first point of contact for customers via phone, chat, and email, handling orders, product details, invoicing, and escalations. This remote role offers training from day one and a structured progression into mentor, trainer, or QA roles.

Qualifications

• Native-level Dutch required.
• English at B2 level for training.
• Good problem-solving skills and a creative approach.
• Experience in sales or customer-facing role is a plus but not required.

Responsibilities

• Be the first point of contact for customers and partners via phone, chat, and email.
• Handle after-sales topics: order status, product details, invoicing, and complaints.
• Work with internal tools to find fast, accurate solutions.
• Tackle escalated cases and turn them into satisfied customers.
• Grow into roles such as mentor, trainer, or Quality Assurance specialist.

Skills

Dutch (C1)

English (B2)

Problem solving

Customer-facing

Job description

Savior Artigos Texteis Lda is seeking native-level Dutch speakers to join its international customer support team. No prior customer service experience is required as full training, a relocation package, and a clear path to grow are provided.

You will be the first point of contact for customers via phone, chat, and email, handling orders, product details, invoicing, and escalations. This remote role offers training from day one and a structured progression into mentor, trainer, or QA roles.