Bilingual Customer Service Representative - (Dutch Speaking)

Huzzle ?; España; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Fully Remote

Career Growth in SaaS

Job summary

Huzzle is seeking a reliable Dutch-speaking Customer Support Representative to support a renovation business by handling calls and messages during opening hours. You will be the first point of contact, recording inquiries, and booking calls with the relevant team members.

The role requires customer service experience and comfort with CRM software. Fully remote, working with international teams, you will ensure inquiries are resolved or handed over with clear next steps, while maintaining calm

Qualifications

• Fluent in Dutch with professional communication
• Experience in customer service, call center, or customer-facing support
• Calm, friendly, and confident on the phone
• Strong listening and note-taking while managing conversations
• Comfortable using CRM software; GoHighLevel experience a plus
• Reliable, organized, and proactive with ownership over inquiries
• Able to follow written procedures and identify urgent issues
• Strong follow-up to ensure no inquiries are overlooked

Responsibilities

• Answer incoming calls and messages during opening hours
• Take clear notes in GoHighLevel and explain next steps
• Route inquiries to sales, coordinator, or owner
• Book calls into calendars directly
• Identify and escalate urgent issues on renovation projects
• Follow client's manual and established procedures
• Ensure inquiries are followed up and resolved or handed over
• Maintain clear communication with internal team

Skills

Dutch language

Customer service

Calm under pressure

Active listening

Clear verbal communication

Ownership mindset

Follow-up skills

Tools

GoHighLevel

Job description

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.

Job Summary

We are looking for a reliable, customer-focused Dutch-speaking Customer Support Representative to support a renovation business by managing incoming calls and messages during opening hours.

You will be the first point of contact for customers, ensuring every inquiry is handled professionally, recorded accurately, and directed to the right person. Rather than simply forwarding messages, you will take ownership of the customer interaction, provide clear next steps, and book calls with the relevant team members.

This role is ideal for someone with customer service or call center experience who is comfortable using CRM software and can remain calm and organized when handling customer concerns.

Key Responsibilities

• Answer incoming calls and messages promptly during opening hours, ensuring customers can speak with a real person.


• Listen carefully to customer inquiries, take clear and accurate notes in GoHighLevel, and explain what happens next.


• Route inquiries to the appropriate team member, including sales, the project coordinator, or the business owner.


• Book calls directly into the relevant person's calendar instead of simply forwarding messages.


• Identify and immediately elevate urgent issues on active renovation projects, such as water leaks, incorrect materials, or wrong tiles installed on-site.


• Follow the client's written manual and established procedures when handling customer interactions.


• Ensure every customer inquiry is followed up on and resolved or handed over appropriately.


• Maintain clear communication with the internal team to ensure customers receive timely updates.

• Previous experience in customer service, a call center, or a customer-facing support role.


• Fluent in Dutch, with the ability to communicate clearly and professionally with customers.


• Calm, friendly, and confident on the phone, including when dealing with frustrated customers.


• Strong listening skills and the ability to take accurate notes while managing conversations.


• Comfortable using software and digital tools; previous CRM experience is an advantage.


• Experience with GoHighLevel (GHL) is a significant plus.


• Reliable, organized, and proactive, with a strong sense of ownership over customer inquiries.


• Able to follow written procedures while using good judgment to identify urgent situations.


• Strong follow-up skills and a commitment to ensuring no customer inquiry gets overlooked.

Fully Remote: Work from anywhere with international teams

Career Growth: Join companies in SaaS, MarTech, and B2B services

Peer Community: Connect with high-performing sales professionals in our network

Ongoing Support: Receive guidance from Huzzle before and after placement