Remote Dutch-English Customer Care Agent | 24/7 Support

TUI; Palma; Remote; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Remote work in Spain

Training & development

Wellbeing hub

Language lessons

Job summary

TUI Group in Spain is hiring for its Contact Centre, offering a base salary from 21,800€ gross per year plus a 10% monthly performance bonus. Remote work from anywhere in Spain on seasonal permanent contracts, with opportunities for development and wellbeing support.

You will handle 24/7 guest inquiries via multiple channels, work with AI tools, and rotate shifts with day and night options, contributing to a diverse, inclusive team.

Qualifications

• Organized, adaptable and calm under pressure.
• Customer-first mindset across channels.
• Tech-enabled with curiosity for AI tools and product knowledge.
• Remote-ready and flexible for rotating shifts.
• Fluent in English and Dutch to support multilingual guests.

Responsibilities

• Handle 24/7 guest inquiries via phone, email, SMS and online chat.
• Collaborate with AI tools to resolve issues with empathy and efficiency.
• Work a rolling rota including morning, afternoon and night shifts.
• Coordinate with global suppliers and TUI teams to fix problems quickly.

Skills

Organized

Customer-focused

Tech-savvy

Remote-ready

Bilingual English Dutch

Tools

AI tools

Job description

TUI Group in Spain is hiring for its Contact Centre, offering a base salary from 21,800€ gross per year plus a 10% monthly performance bonus. Remote work from anywhere in Spain on seasonal permanent contracts, with opportunities for development and wellbeing support.

You will handle 24/7 guest inquiries via multiple channels, work with AI tools, and rotate shifts with day and night options, contributing to a diverse, inclusive team.