Remote Polish-Speaking Customer Support Agent (Spain)

TUI; Palma; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Remote work in Spain

Training & development

Wellbeing resources

Travel discounts via TUI Club

Job summary

TUI Contact Centre in Spain is seeking savvy agents to assist guests 24/7 by phone, email, SMS and online messaging, delivering fast, empathetic support and practical solutions.

You will work a rolling rota including mornings, afternoons and nights, with 3 consecutive days off and extra pay for night shifts. Remote work from anywhere in Spain is permitted on seasonal contracts, with access to learning and wellbeing resources.

Qualifications

• Right to work in Spain
• Fluent in Polish and English; another European language preferred
• Comfortable using AI tools and learning platforms
• Able to work a rotating shift from a home setup

Responsibilities

• Handle guest inquiries 24/7 via phone, email, SMS and online messaging
• Deliver fast, empathetic support and resolve issues
• Participate in a rolling rota including mornings, afternoons and nights
• Collaborate with suppliers and teams to ensure guest satisfaction

Skills

Polish

English

Multitasking

Tech-savvy

Job description

TUI Contact Centre in Spain is seeking savvy agents to assist guests 24/7 by phone, email, SMS and online messaging, delivering fast, empathetic support and practical solutions.

You will work a rolling rota including mornings, afternoons and nights, with 3 consecutive days off and extra pay for night shifts. Remote work from anywhere in Spain is permitted on seasonal contracts, with access to learning and wellbeing resources.