Remote Bilingual German/English Guest Support Agent

TUI; Palma; Remote; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Remote work in Spain

Learning Hub access

Language lessons

WeCare Team

Wellbeing hub

Job summary

TUI Group seeks skilled agents for its Contact Centre in Spain. You will handle global guest inquiries 24/7 via multiple channels and use AI tools to resolve issues with empathy.

Remote work from anywhere in Spain is available on seasonal permanent contracts, with a diversified work pattern and ongoing training. Roles include training days compensation and access to learning resources like TUI Learning Hub, Language Lessons, and wellbeing support.

Qualifications

• Fluent in English and German and ideally another European language.
• Organized and adaptable, calm under pressure.
• Customer-first mindset across multiple channels.
• Remote-ready with rotating shifts.
• Tech-savvy and eager to learn AI tools.

Responsibilities

• Handle guest inquiries 24/7 via phone, email, SMS, and chat.
• Use AI tools to deliver fast, empathetic support.
• Work a rolling rota including morning, afternoon, and night shifts.
• Collaborate with global suppliers and TUI teams to resolve issues.

Skills

German

English

Additional language

Tools

AI tools

Job description

TUI Group seeks skilled agents for its Contact Centre in Spain. You will handle global guest inquiries 24/7 via multiple channels and use AI tools to resolve issues with empathy.

Remote work from anywhere in Spain is available on seasonal permanent contracts, with a diversified work pattern and ongoing training. Roles include training days compensation and access to learning resources like TUI Learning Hub, Language Lessons, and wellbeing support.