Remote Polish & English Speaking Customer Care Agent

TUI; Palma; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Training days paid

Learning Hub access

Language lessons

WeCare Team access

Wellbeing Hub

Job summary

TUI Group is seeking savvy individuals to join our Contact Centre in Spain. If you have the right to work in Spain and speak English and Polish, plus another European language, read on.

The role offers remote working from anywhere in Spain on seasonal contracts, with a starting salary of 21,800€ gross per year and a 10% monthly target-based bonus. You'll handle 24/7 guest inquiries via phone, email, SMS, and chat, work with AI tools, and follow a rolling rota including mornings, afternoons, and

Qualifications

• Organized and adaptable, calm under pressure.
• Customer-focused, empathetic, multichannel support.
• Tech-savvy, eager to learn, and capable with AI tools.
• Remote-ready, able to work rotating shifts from home.
• Fluent in English and Polish; additional European language a plus.

Responsibilities

• Provide 24/7 guest support via phone, email, SMS, and chat.
• Work with AI tech to resolve issues quickly and empathetically.
• Participate in rolling shifts including mornings, afternoons, nights.
• Coordinate with global suppliers and TUI teams to fix problems.

Skills

Organized

Adaptable

Customer-first

Tech-savvy

Remote-ready

Bilingual EN/PL

Job description

TUI Group is seeking savvy individuals to join our Contact Centre in Spain. If you have the right to work in Spain and speak English and Polish, plus another European language, read on.

The role offers remote working from anywhere in Spain on seasonal contracts, with a starting salary of 21,800€ gross per year and a 10% monthly target-based bonus. You'll handle 24/7 guest inquiries via phone, email, SMS, and chat, work with AI tools, and follow a rolling rota including mornings, afternoons, and