Remote Multilingual Customer Support Agent (EN + Nordic)

TUI; Palma; Remote; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Remote work from anywhere in Spain

Training & Learning Hub access

Language & skills development

Wellbeing & support services

Job summary

Join the TUI Contact Centre and support guests from around the world 24/7 via phone, email and chat. You’ll work a rolling sequence of shifts while remote-working from anywhere in Spain on seasonal permanent contracts. English plus Scandinavian or Finnish language skills are essential, with an additional European language a plus. Training and wellbeing resources are provided.

Compensation starts at 21,800€ gross/year with a 10% variable pay on targets. Night shifts and holidays are paid on top.

Qualifications

• Fluent English; Scandinavian or Finnish language proficiency required.
• Right to work in Spain.
• Experience in customer contact centres desirable.

Responsibilities

• Handle guests worldwide via phone, email, SMS, and chat, with empathy and care.
• Work with AI tools to provide fast, effective support and resolve issues.
• Follow a rolling rota including morning, afternoon and night shifts.
• Collaborate with global suppliers and TUI teams to fix problems quickly.

Skills

English & Scandinavian

Job description

Join the TUI Contact Centre and support guests from around the world 24/7 via phone, email and chat. You’ll work a rolling sequence of shifts while remote-working from anywhere in Spain on seasonal permanent contracts. English plus Scandinavian or Finnish language skills are essential, with an additional European language a plus. Training and wellbeing resources are provided.

Compensation starts at 21,800€ gross/year with a 10% variable pay on targets. Night shifts and holidays are paid on top.