Remote Dutch & French Speaking Customer Service Agent

TUI; Palma; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Remote work in Spain

Training days paid

Wellbeing Hub access

Language courses

Discounts via TUI Club

Job summary

TUI Group’s Contact Centre is hiring diverse, customer‑obsessed people who can work from anywhere in Spain. If you have the right to work in Spain and speak Dutch, French and English (plus another European language if possible), you’ll fit right in.

The role covers 24/7 guest support by phone, email, SMS and chat and requires adapting to rotating shifts including nights. You'll have access to training, wellbeing resources, and a learning hub, with opportunities for career development and

Qualifications

• Right to work in Spain.
• Fluent in Dutch, French and English.
• Willing to support customers across channels and languages.

Responsibilities

• Handle guest inquiries 24/7 via phone, email, SMS and online messaging.
• Work with AI tools to deliver fast, empathetic customer support and resolve issues.
• Follow a rolling rota including morning, afternoon and night shifts.
• Collaborate with global suppliers and TUI teams to fix problems quickly.

Skills

Dutch language

French language

English language

Additional European language

Job description

TUI Group’s Contact Centre is hiring diverse, customer‑obsessed people who can work from anywhere in Spain. If you have the right to work in Spain and speak Dutch, French and English (plus another European language if possible), you’ll fit right in.

The role covers 24/7 guest support by phone, email, SMS and chat and requires adapting to rotating shifts including nights. You'll have access to training, wellbeing resources, and a learning hub, with opportunities for career development and