TUI Customer Service Agent | Dutch Speaking | Local Residents S27

TUI; Palma; Remote; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Remote work in Spain

Training & development

Wellbeing hub

Language lessons

Job summary

TUI Group in Spain is hiring for its Contact Centre, offering a base salary from 21,800€ gross per year plus a 10% monthly performance bonus. Remote work from anywhere in Spain on seasonal permanent contracts, with opportunities for development and wellbeing support.

You will handle 24/7 guest inquiries via multiple channels, work with AI tools, and rotate shifts with day and night options, contributing to a diverse, inclusive team.

Qualifications

• Organized, adaptable and calm under pressure.
• Customer-first mindset across channels.
• Tech-enabled with curiosity for AI tools and product knowledge.
• Remote-ready and flexible for rotating shifts.
• Fluent in English and Dutch to support multilingual guests.

Responsibilities

• Handle 24/7 guest inquiries via phone, email, SMS and online chat.
• Collaborate with AI tools to resolve issues with empathy and efficiency.
• Work a rolling rota including morning, afternoon and night shifts.
• Coordinate with global suppliers and TUI teams to fix problems quickly.

Skills

Organized

Customer-focused

Tech-savvy

Remote-ready

Bilingual English Dutch

Tools

AI tools

Job description

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you've got the right to work in Spain and speak Dutch& English,plus ideally another European language, keep on reading!

ABOUT OUR OFFER

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.800€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
• You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
• We offer remote working from anywhere in Spain on seasonal permanent (fijo discontinuo) contracts and multiple permanent career development opportunities.
• You’ll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

ABOUT THE JOB

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
• You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
• You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
• You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.

ABOUT YOU

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
• Bilingual and confident – fluent in both English and Dutch, ready to support customers across languages with clarity and care.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know