Remote Bilingual Customer Care Agent (Spain)

TUI; Palma; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Remote work in Spain

Learning Hub access

Language lessons

Wellbeing hub

TUI Club benefits

Disability support

Job summary

TUI Group is hiring for a Contact Centre role based in Spain. You will handle guest inquiries via phone, email, SMS, and chat, working with AI tools to resolve issues promptly while delivering empathetic, high-quality service.

The role requires staying adaptable across rotating day and night shifts, with remote work from a home setup in Spain. English fluency is essential, plus a second European language is preferred.

Qualifications

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
• Bilingual and confident – fluent in English, ready to support customers across languages with clarity and care.

Responsibilities

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
• You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
• You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
• You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.

Skills

Customer service

Multitasking

AI tools familiarity

Remote work readiness

Bilingual English

Job description

TUI Group is hiring for a Contact Centre role based in Spain. You will handle guest inquiries via phone, email, SMS, and chat, working with AI tools to resolve issues promptly while delivering empathetic, high-quality service.

The role requires staying adaptable across rotating day and night shifts, with remote work from a home setup in Spain. English fluency is essential, plus a second European language is preferred.