Remote Customer Service Team Lead

Jd.Com; Castro Caldelas; A distancia; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Career growth

Health & wellness programs

Descripción de la vacante

Jd.Com in Spain is seeking a Customer Service Representative to join a fully remote team serving customers from across Spain. You will provide prompt, accurate, and friendly support via phone, email, and chat.

The role emphasizes autonomy, strong communication in Spanish and English, and familiarity with CRM systems. You will help resolve issues, log interactions, and identify opportunities to improve service.

Formación

• Previous experience in a customer service or call center.
• Excellent verbal and written communication in Spanish; proficiency in English.
• Strong active listening and problem-solving abilities.

Responsabilidades

• Handle inbound inquiries via phone, email, and chat with professionalism.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and escalate complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Conocimientos

Spanish language

English language

CRM software

Communication

Problem solving

Descripción del empleo

Jd.Com in Spain is seeking a Customer Service Representative to join a fully remote team serving customers from across Spain. You will provide prompt, accurate, and friendly support via phone, email, and chat.

The role emphasizes autonomy, strong communication in Spanish and English, and familiarity with CRM systems. You will help resolve issues, log interactions, and identify opportunities to improve service.