Remote Spanish/Italian Customer Support - Greece

Cross Border Talents; Barcelona; Remote; EUR 24,000 - 38,000; Full time

Benefits offered by this job

Performance bonus

Relocation support

Career development

Hybrid work environment

Job summary

Cross Border Talents is seeking a Customer Service Representative to provide empathetic support to a global online community. This remote role within Greece offers flexibility while joining an international, inclusive team focused on quality user experience.

You will handle inquiries, ensure adherence to community standards, and use data-driven insights to improve processes, with opportunities for career development and a performance-based bonus.

Qualifications

• Spanish or Italian at C1-C2 level (native or near-native).
• English at B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills and attention to detail.
• Experience with online communities or social platforms (training provided).

Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and escalate emerging or complex issues to the global team.

Skills

Empathy

Communication

Problem solving

Analytical thinking

Interpersonal skills

Customer focus

Job description

Cross Border Talents is seeking a Customer Service Representative to provide empathetic support to a global online community. This remote role within Greece offers flexibility while joining an international, inclusive team focused on quality user experience.

You will handle inquiries, ensure adherence to community standards, and use data-driven insights to improve processes, with opportunities for career development and a performance-based bonus.