Remote Customer Care Specialist – English (+ German Advantage)

Jobgether; España; A distancia; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Learning and development budgets

Medical insurance

Career development opportunities

Team-building activities

Office hubs in Kyiv and Warsaw

Descripción de la vacante

Jobgether seeks a Customer Care Specialist based in Spain for a fully remote role. You will respond to inquiries via chat and email, providing product information and resolving issues with cross-functional collaboration.

Excellent English communication and empathy are essential, with a focus on customer satisfaction and process improvements. Ideal candidates have strong listening skills, outstanding organizational abilities, and comfort using CRM and omnichannel tools in a fast-paced

Formación

• Upper-intermediate English proficiency or higher (written and spoken).
• Excellent interpersonal and communication skills with a wide range of customers.
• Strong empathy and ability to understand customer needs and concerns.
• Excellent listening and attention-to-detail to identify root causes.
• Emotional resilience to stay calm under pressure in challenging situations.
• Good organizational and time-management abilities to prioritize requests.

Responsabilidades

• Respond promptly and professionally to customer inquiries through chat and email.
• Provide clear, accurate information about products and processes.
• Investigate and resolve issues with internal teams as needed.
• Document all interactions and maintain complete records of requests and resolutions.
• Meet established individual performance targets (quantitative and qualitative).
• Collect and communicate customer feedback to support improvements.
• Prioritize requests to ensure timely, high-quality responses.
• Maintain knowledge of products, processes, and tools; contribute to workflow improvements.

Conocimientos

English communication

Empathy

Active listening

Conflict management

Time management

Organizational skills

Collaboration

Adaptability

Computer literacy

Herramientas

CRM systems

Omnichannel platforms

Email/chat tools

Descripción del empleo

Jobgether seeks a Customer Care Specialist based in Spain for a fully remote role. You will respond to inquiries via chat and email, providing product information and resolving issues with cross-functional collaboration.

Excellent English communication and empathy are essential, with a focus on customer satisfaction and process improvements. Ideal candidates have strong listening skills, outstanding organizational abilities, and comfort using CRM and omnichannel tools in a fast-paced