Remote Customer Growth Coach for Video Businesses

Jobgether; España; A distancia; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible paid time off

Remote work within a global team

Parental leave

Healthcare coverage for international/

Stipend for tech/home office

Learning and development stipend

Descripción de la vacante

Jobgether is seeking a Customer Growth Specialist based in Spain to own retention and expansion for a segment of smaller video businesses. You will design scalable coaching programs and use data to identify growth opportunities.

This remote role involves leading group coaching sessions, advising on pricing and offers, and building playbooks that can scale across the cohort. You will collaborate with Product and Customer Success to improve the customer experience.

Formación

• 3–5 years of experience in coaching, consulting, customer success, digital marketing, or related field with meaningful ownership of business outcomes.
• Demonstrated experience helping online businesses, solo operators, founders, or small teams improve growth and revenue.
• Strong ability to understand business constraints, identify the underlying growth challenge, and translate insights into practical recommendations.
• Excellent live facilitation skills, with experience leading group sessions, workshops, webinars, or 1:1 customer conversations.
• Comfortable analyzing dashboards and developing informed perspectives on retention curves, cohort behavior, funnel conversion, and customer performance.
• Working fluency with AI tools for research, preparation, analysis, and content creation; comfortable incorporating tools such as Claude into daily workflows.
• Strong results orientation and comfort with variable compensation tied to customer and business outcomes.
• Clear and concise communication skills, with the ability to turn complex concepts into practical, easy-to-understand guidance.

Responsabilidades

• Own gross revenue retention and expansion for an assigned customer segment, with primary accountability for revenue retention and secondary responsibility for growth.
• Identify recurring reasons why businesses in the cohort struggle or stall and develop scalable coaching approaches that address those challenges.
• Design and deliver group coaching sessions, cohort programs, workshops, office hours, webinars, and asynchronous coaching experiences.
• Advise customers on revenue-driving decisions such as pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics.
• Monitor customer data and cohort behavior to identify accounts showing signs of risk before they churn.
• Analyze retention curves, funnel performance, and customer behavior to determine which coaching interventions are producing meaningful results.
• Build repeatable playbooks, coaching formats, and processes that can become the foundation for scaling customer growth programs.
• Share customer insights and recurring patterns with Product and Customer Success teams to help improve the broader customer experience.
• Use AI tools to support research, session preparation, customer analysis, and the creation of coaching resources.
• Provide customers with clear, practical, and honest guidance, including when difficult conversations or assessments are necessary.

Conocimientos

Coaching

Consulting

Customer success

Digital marketing

Facilitation

Data analysis

AI tools

Communication

Ownership

Herramientas

Kit/ConvertKit

YouTube

Kajabi

Circle

Squarespace

Meta

Instagram

Descripción del empleo

Jobgether is seeking a Customer Growth Specialist based in Spain to own retention and expansion for a segment of smaller video businesses. You will design scalable coaching programs and use data to identify growth opportunities.

This remote role involves leading group coaching sessions, advising on pricing and offers, and building playbooks that can scale across the cohort. You will collaborate with Product and Customer Success to improve the customer experience.