Remote Customer Experience Specialist

Azelis Group; Toledo; À distance; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Remote work

Health insurance

Paid time off

Career development

Résumé du poste

Azelis Group is seeking a Customer Support Specialist to join a fully remote team, serving clients across Spain and beyond. You will be the primary contact for inquiries, delivering timely and accurate assistance to ensure a seamless user experience.

This remote-first role emphasizes autonomy, collaboration with internal teams, and the development of knowledge base articles. Fluency in Spanish and English and experience with CRM software and ticketing systems are required.

Qualifications

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in Spanish and English.
• Proficiency with CRM software and support ticketing systems.

Responsabilités

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to elevate and resolve complex customer problems.
• Contribute to the development of support documentation and knowledge base articles.

Connaissances

Customer service

Bilingual Spanish/English

Attention to detail

Outils

CRM software

Ticketing systems

Description du poste

Azelis Group is seeking a Customer Support Specialist to join a fully remote team, serving clients across Spain and beyond. You will be the primary contact for inquiries, delivering timely and accurate assistance to ensure a seamless user experience.

This remote-first role emphasizes autonomy, collaboration with internal teams, and the development of knowledge base articles. Fluency in Spanish and English and experience with CRM software and ticketing systems are required.