Customer Experience Specialist

Azelis Group; Toledo; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Career development

Job summary

Azelis Group is seeking a Customer Support Specialist to join a fully remote team, serving clients across Spain and beyond. You will be the primary contact for inquiries, delivering timely and accurate assistance to ensure a seamless user experience.

This remote-first role emphasizes autonomy, collaboration with internal teams, and the development of knowledge base articles. Fluency in Spanish and English and experience with CRM software and ticketing systems are required.

Qualifications

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in Spanish and English.
• Proficiency with CRM software and support ticketing systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to elevate and resolve complex customer problems.
• Contribute to the development of support documentation and knowledge base articles.

Skills

Customer service

Bilingual Spanish/English

Attention to detail

Tools

CRM software

Ticketing systems

Job description

Our client is seeking a dedicated Customer Support Specialist to join their fully remote team, serving clients in the A Coruña region and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a flexible, remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy.

About the Role

Our client is seeking a dedicated Customer Support Specialist to join their fully remote team, serving clients in the A Coruña region and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a flexible, remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to elevate and resolve complex customer problems.
• Contribute to the development of support documentation and knowledge base articles.

Requirements

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in Spanish and English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and support ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and career advancement within a growing company.