Customer Service Specialist (H/M/X)

TIP Trailer Services Norway ANS; Alcalá de Henares; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Fully remote

Health and wellness programs

Career development

Inclusive virtual team

Job summary

TIP Trailer Services Norway ANS is seeking aCustomer Service Representative to join a fully remote team serving customers from Spain. You will handle inquiries via phone, email and chat, provide product details, resolve issues, and maintain accurate records while collaborating with a supportive virtual team.

Ideal candidates have prior customer service or call center experience, fluent Spanish and English, strong listening skills, and familiarity with CRM systems.

Qualifications

• Experience in customer service or call center is desirable.
• Excellent verbal and written Spanish with good English.
• Strong listening and problem-solving abilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently in a remote setting.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide detailed information about products, services and policies.
• Resolve complaints and escalate complex cases when needed.
• Maintain customer records and log interactions.
• Identify opportunities to improve service delivery.

Skills

Customer service

Call center experience

Spanish proficiency

English proficiency

CRM familiarity

Tools

CRM software

Job description

Customer Service Representative (Remote)

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high-performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Requirements

• Previous experience in a customer service or call center environment is highly desirable.
• Excellent verbal and written communication skills in Spanish and proficiency in English.
• Strong active listening and problem-solving capabilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position, offering significant work-life balance.
• Opportunities for career growth and professional development.
• Access to health and wellness programs.
• A supportive and inclusive virtual team culture.