Customer Support Agent - Hybrid (Málaga) Dutch/German

Homerun B.V.; Málaga; Remote; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Remote work

Health and wellness programs

Career development

Inclusive virtual team

Job summary

Homerun B.V. is seeking a Customer Service Representative to join a fully remote team. You will support customers primarily from Spain, delivering prompt, accurate, and friendly service.

The role emphasizes independent work, strong communication in Spanish and English, and effective use of CRM systems to maintain records and resolve inquiries. This is ideal for self-motivated professionals who value work-life balance.

Qualifications

• Experience in customer service or call centre environment.
• Fluent in Spanish and English.
• Experience with CRM systems.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Skills

Customer service

Spanish language

English language

Active listening

Problem solving

Tools

CRM systems

Job description

Customer Service Representative (Remote)

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high‑performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Requirements

• Previous experience in a customer service or call centre environment is highly desirable.
• Excellent verbal and written communication skills in Spanish and proficiency in English.
• Strong active listening and problem‑solving capabilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position, offering significant work‑life balance.
• Opportunities for career growth and professional development.
• Access to health and wellness programs.
• A supportive and inclusive virtual team culture.