German Speaking Customer Service Adviser Wfh/Hybrid

Momentum Global; Barcelona; Híbrido; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Momentum Global is seeking a German-speaking Customer Support Specialist to guide new clients through onboarding and implementation journeys. You will act as a trusted partner, ensuring customers derive maximum value from the product and enjoy a high-quality experience across multiple touchpoints.

You will collaborate with Sales, Product, and Support teams, identify improvement opportunities, and build long-lasting customer relationships in a fast-paced, international SaaS environment.

Formación

• Experience in customer-facing roles (Onboarding, Success, Support, or Account Management).
• Strong communication and relationship-building skills.
• A proactive, solution-oriented mindset.
• High attention to detail and ability to work autonomously.
• Confidence delivering training, guidance, or product support to clients.

Responsabilidades

• Guide new clients through onboarding and implementation journeys.
• Act as a trusted partner, ensuring customers get maximum value from the product.
• Deliver a high-quality customer experience across multiple touchpoints.
• Collaborate cross-functionally with Sales, Product, and Support teams.
• Identify opportunities to improve processes and client satisfaction.
• Build strong, long-lasting relationships with customers.

Conocimientos

Customer-facing roles

Communication skills

Relationship-building

Proactive mindset

Attention to detail

Training delivery

Descripción del empleo

As part of our expansion across Europe, we’re looking for a German speaking Customer Support Specialists to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.

What you’ll be doing

• Guide new clients through onboarding and implementation journeys
• Act as a trusted partner, ensuring customers get maximum value from the product
• Deliver a high-quality customer experience across multiple touchpoints
• Collaborate cross-functionally with Sales, Product, and Support teams
• Identify opportunities to improve processes and client satisfaction
• Build strong, long-lasting relationships with customers

These roles play a key part in ensuring successful adoption and a seamless customer experience from day one

What we’re looking for

• Experience in customer-facing roles (Onboarding, Success, Support, or Account Management)
• Strong communication and relationship-building skills
• A proactive, solution-oriented mindset
• High attention to detail and ability to work autonomously
• Confidence delivering training, guidance, or product support to clients

Language requirements

We are actively hiring candidates who are fluent in: ~ German Plus strong English for internal collaboration (Language fluency is essential as you’ll be working directly with customers in your market.)

You’ll thrive here if you:

• Enjoy working with customers and solving real-world problems
• Are confident communicating across cultures and languages
• Like working in a fast-paced, evolving environment
• Take ownership and care about delivering excellent experiences
• Are curious, adaptable, and always looking to improve

Why join?

• Be part of a growing international team
• Work in a collaborative, supportive environment
• Gain exposure in multiple markets and cultures
• Opportunities for development and progression

Hybrid working in Barcelona