German-Speaking Customer Support Specialist - Hybrid/Remote

Last Minute Group; Madrid; Hybrid; Full time

Benefits offered by this job

Inclusive and friendly international environment

Shorter working week (36h)

Remote work options

E-learning access for professional development

Paid volunteering days

Social events and travel discounts

Job summary

A leading travel technology company based in Madrid seeks a Customer Service Representative who speaks German and Spanish. This role involves providing outstanding support by resolving customer inquiries through calls, emails, and live chats. The ideal candidate will have strong communication skills, at least a year of customer support experience, and a can-do attitude. The position offers hybrid flexibility, remote work options, and various perks including volunteer days and travel discounts.

Qualifications

• At least one year of experience in Customer Support services.
• Availability to work rotating shifts, including weekends.
• Previous experience in the travel sector or similar.

Responsibilities

• Handle inbound and outbound phone calls, emails, and live chats.
• Investigate, advise, and resolve both pre-sales and after-sales queries.

Skills

Strong verbal and written communication skills in German

Strong verbal and written communication skills in Spanish

Proactive team player

Attention to detail

Ability to work under tight deadlines

Customer Support experience

GDS knowledge

Job description

A leading travel technology company based in Madrid seeks a Customer Service Representative who speaks German and Spanish. This role involves providing outstanding support by resolving customer inquiries through calls, emails, and live chats. The ideal candidate will have strong communication skills, at least a year of customer support experience, and a can-do attitude. The position offers hybrid flexibility, remote work options, and various perks including volunteer days and travel discounts.