Remote CSM: SaaS Adoption & Training (LatAm)

Crisalix; Málaga; Presencial; EUR 78.000 - 112.000; Jornada completa

Descripción de la vacante

Crisalix is seeking a Customer Success Manager for the US market, based in LATAM, working remotely with LATAM office hours. You will implement, educate, and train clients on our SaaS platform, ensuring they extract maximum value from features and tools.

You will mentor clients, build trusted advisor relationships, and provide ongoing support across the customer journey. This role requires 5+ years in tech support or sales within B2B SaaS, strong communication, and the ability to tailor training

Formación

• 5+ years of experience in tech support or/and sales within a B2B SaaS or SW company.
• Tech-savvy with a strong desire to build and support relationships and expand product use within a customer environment.
• Fluent or native in spoken and written Spanish and English.
• Excellent judgement with consultative, problem solving, and escalation resolution skills.
• Customer support focused with ability to convey knowledge to clients with differing levels of tech knowledge.
• Superior written and verbal communication skills; clear and compelling to diverse audiences.
• Strongly sales-oriented, hands-on personality with customer service orientation.
• Organised and enthusiastic attitude with attention to detail.

Responsabilidades

• Help implement, educate and train clients on all aspects of the Crisalix SaaS platform.
• Establish mentor-style guidance, acting as a trusted advisor to clients.
• Develop trusted advisor relationships and provide solid technical support across the customer journey via email, live chat, Skype, or phone.
• Encourage refresher training and rollout of new functionalities to maximise platform use.
• Adapt teaching pace to client understanding and use tablet-based training when needed.
• Collaborate with C-Suite to ensure CS processes are followed and identify upsell opportunities.

Conocimientos

Tech support

Sales experience

B2B SaaS

Customer relationship

Bilingual Spanish/English

Descripción del empleo

Crisalix is seeking a Customer Success Manager for the US market, based in LATAM, working remotely with LATAM office hours. You will implement, educate, and train clients on our SaaS platform, ensuring they extract maximum value from features and tools.

You will mentor clients, build trusted advisor relationships, and provide ongoing support across the customer journey. This role requires 5+ years in tech support or sales within B2B SaaS, strong communication, and the ability to tailor training