Strategic SaaS Customer Success Lead

Cledara Limited; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

ClassPass corporate wellness

€500 annual training budget

Hybrid office with 3 days on-site

Apple MacBook

€100/month food allowance

Regular team offsites

Snacks, fruit and lunches

Descripción de la vacante

Cledara Limited is hiring for a Customer Success role in Spain, focusing on a portfolio of 200+ customers chiefly mid-sized, venture-backed tech firms. You will advise on best practices, onboard customers, and drive value with Cledara to save time and improve processes.

You will manage relationships, lead QBRs, forecast churn and growth, and collaborate across teams to ensure customer success. Hybrid work with three days in the office is offered.

Formación

• 2+ years in Customer Success; tech space experience is a plus
• Proven track record in startup/scaleup
• Excellent English
• Experience leading strategic customer conversations, including onboarding, QBRs, and expansion discussions
• Eligible to work in Spain
• Experience with Salesforce a nice to have
• Familiar with basic finance terminology
• Prior exposure to finance-facing customer work, such as supporting CFO stakeholders, discussing software spend, or working with finance workflows in a SaaS environment, is a plus

Responsabilidades

• Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices and aligning features with business goals
• Support customers through onboarding and training for long-term platform success
• Become a subject matter expert on the Cledara platform and how it fits diverse workflows
• Identify opportunities for customer growth and expansion while delivering ongoing value
• Lead Quarterly Business Reviews (QBRs) for strategic customers and demonstrate ROI
• Forecast churn and growth opportunities and report updates to your manager
• Collaborate with internal teams to advocate for customer needs and drive product improvements

Conocimientos

Customer Success

Strategic conversations

Onboarding

Relationship management

Forecasting

Herramientas

Salesforce

Descripción del empleo

Cledara Limited is hiring for a Customer Success role in Spain, focusing on a portfolio of 200+ customers chiefly mid-sized, venture-backed tech firms. You will advise on best practices, onboard customers, and drive value with Cledara to save time and improve processes.

You will manage relationships, lead QBRs, forecast churn and growth, and collaborate across teams to ensure customer success. Hybrid work with three days in the office is offered.