Senior Enterprise CSM - Multilingual SaaS, Last-Mile

Urbantz; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Brussels

Diverse international team

Opportunities to grow

Annual offsite

Descripción de la vacante

Urbantz is seeking a Customer Success Manager to manage our enterprise customer portfolio and drive adoption of our delivery management platform. You will partner with customers to optimize platform engagement, create Success Plans, run QBRs, and ensure the adoption of new features, while acting as the technical product expert and voice of the customer.

Responsibilities include owning accounts, monitoring KPIs, and collaborating with product to validate and roll out features in a fast-growing

Formación

• 5+ years of experience in customer-facing functions such as account management, consulting, customer success, sales, or similar.
• Fluent in Spanish, French and English.
• Experience in SaaS and understanding of IT solutions / API integrations.
• Executive presence in front of senior stakeholders.

Responsabilidades

• Take ownership of a customer portfolio and maximize platform engagement and satisfaction.
• Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
• Proactively monitor and analyze customer needs & KPIs to ensure maximum value delivery by Urbantz’s platform and adoption of new features.
• Serve as the customer’s technical product expert and provide solution training, testing, and troubleshooting (tools used e.g.: VisualStudio Code, Postman).
• Bring the voice of the customer to internal discussions.
• Help with product feature validation and roll-out.

Conocimientos

Customer-facing roles

Executive presence

SaaS

API integrations

Fluent Spanish

Fluent French

Fluent English

Postman

Visual Studio Code

Herramientas

Postman

Visual Studio Code

Descripción del empleo

Urbantz is seeking a Customer Success Manager to manage our enterprise customer portfolio and drive adoption of our delivery management platform. You will partner with customers to optimize platform engagement, create Success Plans, run QBRs, and ensure the adoption of new features, while acting as the technical product expert and voice of the customer.

Responsibilities include owning accounts, monitoring KPIs, and collaborating with product to validate and roll out features in a fast-growing