Enterprise CSM: Data-Driven AI SaaS Growth

Landbot; Barcelona; Hybride; EUR 400 - 20 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Open vacation policy

26 days of paid vacation

Training budget

Team building activities

Referral Bonus

Résumé du poste

Landbot, located in Barcelona, Spain, is seeking a motivated Customer Success Manager to manage a portfolio of high-value Business plan customers. The role involves driving customer outcomes through structured onboarding and proactive account management. Candidates should have significant experience in Customer Success within the B2B SaaS space and be fluent in both English and Spanish. The position offers a hybrid work model, generous paid vacation, and a vibrant company culture.

Qualifications

• 3+ years of experience in Customer Success or Account Management in a B2B SaaS environment.
• Genuine comfort with technology products.
• Strong analytical habits: track metrics and use data to drive customer conversations.

Responsabilités

• Own a portfolio of managed accounts and be accountable for their retention and growth.
• Run structured onboarding and business review processes.
• Monitor account health proactively and track customer metrics.

Connaissances

Customer Success

Account Management

Data analysis

Live presentation

Analytical skills

Fluency in English

Fluency in Spanish

Description du poste

Landbot, located in Barcelona, Spain, is seeking a motivated Customer Success Manager to manage a portfolio of high-value Business plan customers. The role involves driving customer outcomes through structured onboarding and proactive account management. Candidates should have significant experience in Customer Success within the B2B SaaS space and be fluent in both English and Spanish. The position offers a hybrid work model, generous paid vacation, and a vibrant company culture.