Remote Revenue-Driven Customer Success Manager (Italian)

Smartness; España; Remote; EUR 28,000 - 52,000; Full time

Benefits offered by this job

Remote work

OTE compensation

Career growth

Job summary

Smartness is seeking a Customer Success Manager to drive revenue growth by maximizing value customers gain from our hospitality SaaS. You will focus on retention, expansion, upselling, and cross-selling while hitting ambitious targets.

The role requires leadership in adoption, training, and regular strategic reviews with clients. You will collaborate with Sales and Product teams to optimize the customer journey, manage a busy set of interactions, and continuously improve CS processes using

Qualifications

• 3–5 years in a SaaS company in a CSM, Account Management, or Sales role.
• Proven ability to drive revenue expansion within existing customers.
• Strong data-analysis skills and KPI tracking.
• Experience with CRM tools (Salesforce, HubSpot, etc.).
• Customer-centric mindset with a track record of value creation.
• Italian as mother tongue with English at C1; additional languages a plus.
• Experience in travel, tourism, or hospitality is a plus.

Responsibilities

• Identify upsell and cross-sell opportunities to grow ARR.
• Aim to exceed revenue quotas with strategic account plans.
• Manage high-volume daily customer interactions across calls and demos.
• Drive product adoption through proactive training and check-ins.
• Analyze customer data to uncover optimization opportunities.
• Reduce churn with proactive problem-solving and tailored strategies.
• Collaborate with Sales and Product for a seamless experience.
• Refine CS processes and leverage CS tools.

Skills

Upselling & cross-selling

Data analysis

CRM proficiency

Customer-centric approach

English proficiency

Education

SaaS experience in CSM/AM/Sales

Tools

Salesforce

HubSpot

Job description

Smartness is seeking a Customer Success Manager to drive revenue growth by maximizing value customers gain from our hospitality SaaS. You will focus on retention, expansion, upselling, and cross-selling while hitting ambitious targets.

The role requires leadership in adoption, training, and regular strategic reviews with clients. You will collaborate with Sales and Product teams to optimize the customer journey, manage a busy set of interactions, and continuously improve CS processes using