Remote Claimant Retention & Engagement Specialist

Tort Experts; Asturias; A distancia; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit-sharing bonus

Premium insurance

401k match

Unlimited PTO

Wellness benefits

WFH equipment budget

Forever remote

Descripción de la vacante

Tort Experts is a remote-friendly role focusing on claimant engagement and retention. You will do high-volume outbound calls, SMS and email outreach, and warm-transfer non-responsive claimants to the Medical Review team or partner firms.

The role emphasizes clear communication, compliance, and timely updates within the CRM. Experience in call centers or intake roles and comfort with 80–150 outbound calls daily are valued, along with bilingual English/Spanish capabilities and a solid home-office

Formación

• High school diploma or equivalent.
• 1+ year in a call center, outbound sales, customer service or intake role.
• Comfortable making 80–150+ outbound calls per day (adjust to your volume).
• Basic computer skills: Salesforce, Retool, Slack, Google Suites.
• Reliable internet and a quiet workspace if remote.

Responsabilidades

• Outbound calls and warm transfers (primary focus).
• Work the non-responsive claimant list daily, making a high volume of outbound calls.
• Verify identity, confirm contact details and explain why the team is reaching out.
• Warm-transfer engaged claimants to the Medical Review team or the law firm, briefing the receiving party before handing off.
• Follow the call cadence and log every attempt, outcome and disposition in the CRM.
• Schedule callbacks when a claimant can't talk now.
• SMS and email outreach; send templates to claimants.

Conocimientos

Outbound calling

CRM basics

Remote work setup

English/Spanish bilingual

Educación

High school diploma or equivalent

Herramientas

Salesforce

Retool

Slack

Google Suites

Descripción del empleo

Tort Experts is a remote-friendly role focusing on claimant engagement and retention. You will do high-volume outbound calls, SMS and email outreach, and warm-transfer non-responsive claimants to the Medical Review team or partner firms.

The role emphasizes clear communication, compliance, and timely updates within the CRM. Experience in call centers or intake roles and comfort with 80–150 outbound calls daily are valued, along with bilingual English/Spanish capabilities and a solid home-office