Remote Customer Experience Manager

Gcs Recruitment; Nava; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Remote‑first culture

Fully remote work

Job summary

NTT DATA is seeking a dedicated Customer Service Specialist to join their fully remote team. You will handle inquiries via email, chat, and phone, ensuring timely, accurate responses and high customer satisfaction.

This remote‑first role emphasizes self‑motivation, clear communication, and collaboration with internal teams to improve processes. You will maintain CRM records, identify customer needs, and contribute to knowledge bases while meeting performance targets in a dynamic, supportive

Qualifications

• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Proficiency with CRM software and help desk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with a reliable high‑speed internet connection.
• High school diploma or equivalent; college degree preferred.
• Must be authorized to work remotely from a location that permits.

Responsibilities

• Handle customer inquiries via email, chat, and phone with professionalism and efficiency.
• Provide detailed information about products and services, guiding customers to the best solutions.
• Troubleshoot and resolve customer issues, escalating when necessary to appropriate teams.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and suggest relevant product or service upgrades.
• Collaborate with internal teams to improve customer service processes and policies.
• Contribute to the development of knowledge base articles and FAQs for customer self-service.
• Achieve and exceed individual and team performance metrics related to customer satisfaction and response times.

Skills

Customer service

CRM software

Communication skills

Remote work

Time management

Education

High school diploma or equivalent

College degree preferred

Tools

Help desk ticketing systems

Job description

NTT DATA is seeking a dedicated Customer Service Specialist to join their fully remote team. You will handle inquiries via email, chat, and phone, ensuring timely, accurate responses and high customer satisfaction.

This remote‑first role emphasizes self‑motivation, clear communication, and collaboration with internal teams to improve processes. You will maintain CRM records, identify customer needs, and contribute to knowledge bases while meeting performance targets in a dynamic, supportive