Remote Healthcare Billing & Support Coordinator

The Auctus Group Ltd; Asturias; Remote; EUR 24,000 - 32,000; Full time

Job summary

The Auctus Group LLC is hiring for an Operations Coordinator to handle high volumes of customer calls from a home-based position. You will explain benefits, resolve billing questions, and guide clients through the claims process while following set scripts and using multiple systems.

The role emphasizes a proactive, organized approach, strong communication, and the ability to manage time across tasks in a fully remote environment.

Qualifications

• Bilingual Spanish-English for customer inquiries and documentation.
• Excellent written and verbal communication skills at all levels.
• Able to assess problems and address them effectively.
• Strong time management and organizational skills in a remote setting.

Responsibilities

• Manage large volumes of inbound and outbound calls promptly.
• Provide information, resolve issues, and advise on statements or benefits explanations.
• Follow scripts and guidelines when handling different clients.

Skills

Bilingual: Spanish-English

Communication

Time management

Problem solving

Tools

Microsoft Office Suite

Adobe

Softphone (RingCentral)

Web browsers

Job description

The Auctus Group LLC is hiring for an Operations Coordinator to handle high volumes of customer calls from a home-based position. You will explain benefits, resolve billing questions, and guide clients through the claims process while following set scripts and using multiple systems.

The role emphasizes a proactive, organized approach, strong communication, and the ability to manage time across tasks in a fully remote environment.