Sales & Operations Manager (Bilingual C1 English & Spanish) Spain

AI Case Leads; España; A distancia; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

AI Case Leads is a fully remote, full-time leadership role overseeing coaching, QA, and training for a growing team of reps handling injury case intake. You will not take sales calls yourself but will guide and develop the reps and team leads.

You will report to the founder, shape curriculum with our trainer, and intervene on calls to turn mistakes into lessons; bilingual English/Spanish is essential as half calls are in each language.

Formación

• You’ve sold. You’ve personally carried a sales target by phone, in a store or in person.
• You’ve led at scale. You’ve led a sales or call center team inside a large organization, and you still work in the industry.
• You moved up on merit. How quickly you grew matters more than your years of experience.
• You can coach. You can find the exact moment a call went wrong and teach someone how to fix it.
• You’re patient and kind. You don’t rush people, talk over them or push them when they’re hurting.
• You’re truly bilingual. You’re a native Spanish speaker with C2 English, spoken and written. All team training is in English.

Responsabilidades

• Lead the team leads. Set the standard for how they coach reps, review calls and use sales tactics.
• Own QA. Review calls, about half in English and half in Spanish, and check that team leads are reviewing calls properly.
• Improve training. Work with our trainer, who runs a new class of about 20 reps every 2 to 3 weeks, to make the curriculum better.
• Step in when a call goes wrong. If a rep pressures someone in a vulnerable moment, you take them off calls, review the call one on one, and turn it into a lesson for the team.

Descripción del empleo

Fully remote · Full time · Monday to Friday · $2,000 to $3,000 USD per month plus commission

Who we are

AI Case Leads is an attorney case acquisition company. We deliver signed personal injury retainer agreements to law firms nationwide.

Our reps handle inbound and outbound calls with people who have just been hurt or have lost someone they love. These are not ordinary sales calls, and patience and empathy matter more than speed.

Why this role exists

We have 50 reps and 6 team leads, and we plan to reach 150 reps within the next year. Our founder still handles training, team lead management and QA personally.

You’ll take that over and report directly to the founder. This is a coaching and leadership role, so you won’t be taking sales calls yourself.

What you’ll do

• Lead the team leads. Set the standard for how they coach reps, review calls and use sales tactics.


• Own QA. Review calls, about half in English and half in Spanish, and check that team leads are reviewing calls properly.


• Improve training. Work with our trainer, who runs a new class of about 20 reps every 2 to 3 weeks, to make the curriculum better.


• Step in when a call goes wrong. If a rep pressures someone in a vulnerable moment, you take them off calls, review the call one on one, and turn it into a lesson for the team.

Your first 30 days

You’ll go through our training yourself, learn how we teach reps, and bring specific improvements to the curriculum. You’ll also start reviewing calls and working with the team leads.

We’re hiring a small group for these seats. The first 30 days are a paid evaluation, and those who perform stay on.

Who you are

• You’ve sold. You’ve personally carried a sales target by phone, in a store or in person.


• You’ve led at scale. You’ve led a sales or call center team inside a large organization, and you still work in the industry.


• You moved up on merit. How quickly you grew matters more than your years of experience.


• You can coach. You can find the exact moment a call went wrong and teach someone how to fix it.


• You’re patient and kind. You don’t rush people, talk over them or push them when they’re hurting.


• You’re truly bilingual. You’re a native Spanish speaker with C2 English, spoken and written. All team training is in English.

Big plus: personal injury or legal intake experience.

Schedule

You’ll work one of two 8-hour shifts, Monday to Friday: 7am to 3pm or 3pm to 11pm Eastern. This is your only job, so no side jobs or other clients.