Remote 2nd Level E-Banking Support (German/French)

Jobgether; España; A distancia; EUR 34.000 - 55.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Freelance opportunity

International team

Technical exposure

Professional development

Cross-functional collaboration

Process optimization

Immediate availability

Descripción de la vacante

Jobgether is seeking an experienced i2nd Level Supporter - E-banking to provide advanced technical support for digital banking services. The role involves resolving complex incidents, collaborating with internal teams, and delivering customer-focused support in German and French.

The position is remote and freelance, offering a flexible engagement with international collaboration and opportunities to improve support workflows and tools.

Formación

• Several years in technical customer support, ideally in a second-level role.
• Strong knowledge of Windows, macOS, iOS and Android operating systems.
• Solid understanding of IT security, IAM, 2FA/MFA, and directory services.
• Familiarity with antivirus, firewalls, and networking basics (LAN/WLAN, TCP/IP).
• Experience with log analysis, structured troubleshooting,(remote-support tools, and ticketing systems).
• Excellent German and French communication; Italian/English is a plus.

Responsabilidades

• Provide technical second-level support for digital banking services and e-banking platforms.
• Analyze, troubleshoot, isolate, and resolve incidents affecting banking applications.
• Manage incident and problem tickets with timely follow-up.
• Offer telephone-based customer assistance in German and French.
• Handle requests via phone, email, and remote access per SLAs.
• Prioritize, classify, and coordinate incidents by urgency and complexity.
• Escalate complex issues to internal or third-level teams as needed.
• Collaborate with internal teams and external partners to implement solutions.
• Maintain thorough documentation of cases, investigations, and resolutions.
• Contribute to ongoing improvements of support processes and tools.

Conocimientos

Second-level support

Windows OS

macOS

iOS

Android

2FA MFA

IAM technologies

Log analysis

Remote-support tools

Ticketing systems

Networking basics

German language

French language

Customer orientation

Herramientas

Antivirus software

Firewalls

Descripción del empleo

Jobgether is seeking an experienced i2nd Level Supporter - E-banking to provide advanced technical support for digital banking services. The role involves resolving complex incidents, collaborating with internal teams, and delivering customer-focused support in German and French.

The position is remote and freelance, offering a flexible engagement with international collaboration and opportunities to improve support workflows and tools.