Regional Operations Leader, Spain — Hybrid & Growth

FlixBus; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

FlixBus in Madrid is seeking a Regional Operations Manager to lead all operational topics for Spain-based bus partners. You will onboard and train drivers, ensure safety, quality, and punctuality, and coordinate with internal and external stakeholders to maintain seamless services.

You will analyze KPIs, implement improvements, and drive cross-functional projects to enhance passenger and driver experiences, with travel across Spain and a Transport Manager Certification planned within one year.

Formación

• 6+ years of experience in Operations or a dynamic daily environment.
• Native or proficient Spanish and fluent English.
• Strong stakeholder management and negotiation skills.
• Ability to analyze reports and propose solutions.
• Organized, independent, reliable and hands-on.
• Willing to travel regularly within Spain.

Responsabilidades

• Manage all operational topics related to bus partners, including onboarding, training, and maintaining high standards in safety, quality, and punctuality.
• Train, support, and develop drivers of bus partners, conducting regular inspections of buses to meet quality standards.
• Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality.
• Ensure compliance with Flixbus procedures and protocols.
• Coordinate with internal teams (e.g., Line Planning, Business Development) and external stakeholders (e.g., coach operators, infrastructure providers) to ensure seamless operations and strong partnerships.
• Oversee the launch and continuous improvement of new lines and stops, ensuring operational readiness and alignment with FlixBus standards.
• Conduct regular field inspections and support bus partners’ drivers and supervisors to uphold brand image and customer service excellence.
• Lead and support cross-functional operational projects focused on enhancing the passenger and driver experience, contributing to continuous improvement across the network.
• Take part in cross-functional operational projects.
• Plan to obtain the Transport Manager Certification within one year (cost covered by Flix).

Conocimientos

Stakeholder management

Analytical thinking

Project coordination

Communication skills

Descripción del empleo

FlixBus in Madrid is seeking a Regional Operations Manager to lead all operational topics for Spain-based bus partners. You will onboard and train drivers, ensure safety, quality, and punctuality, and coordinate with internal and external stakeholders to maintain seamless services.

You will analyze KPIs, implement improvements, and drive cross-functional projects to enhance passenger and driver experiences, with travel across Spain and a Transport Manager Certification planned within one year.