Senior Regional Operations Specialist

Tamarind Intelligence; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel vouchers

Hybrid work

Wellbeing support

Language courses

Mentoring program

Descripción de la vacante

Flix is seeking a Regional Operations Manager based in Madrid to lead operations for Spanish bus partners, drive performance, safety, and service quality, and coordinate with internal and external stakeholders. You will train drivers, monitor KPIs, and manage launches of new routes to align with FlixBus standards.

The role requires regular travel across Spain, collaboration with cross-functional teams, and a path to Transport Manager Certification within a year, with cost covered by Flix.

Formación

• Fluent in Spanish and English, strong communication skills.
• Experience handling operations in a dynamic environment with daily tasks and long-term projects.
• Ability to analyse reports and derive actionable solutions.
• Willingness to travel regularly across Spain.

Responsabilidades

• Manage operational topics related to bus partners in Spain.
• Train and support drivers, conduct safety and quality inspections.
• Monitor KPIs and provide recommendations to improve performance.
• Ensure compliance with Flixbus procedures and standards.
• Coordinate with internal teams and external partners to ensure smooth operations.
• Oversee launches and improvements of new routes and stops.
• Lead cross-functional projects to enhance passenger and driver experience.

Conocimientos

Spanish proficiency

fluent English

Stakeholder management

Data analysis

Travel readiness

Herramientas

Transport management

Descripción del empleo

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We're looking for a motivated and driven Regional Operations Manager (m/f/d) based in Madrid who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in an international team and responsible for managing all operational topics concerning Flixbus' bus partners based in Spain.

About The Role

• Manage all operational topics related to bus partners, including onboarding, training, and maintaining high standards in safety, quality, and punctuality.
• Train, support, and develop drivers of bus partners, conducting regular inspections of buses to meet quality standards.
• Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality.
• Ensure compliance with Flixbus procedures and protocols.
• Coordinate with internal teams (e.g., Line Planning, Business Development) and external stakeholders (e.g., coach operators, infrastructure providers) to ensure seamless operations and strong partnerships.
• Oversee the launch and continuous improvement of new lines and stops, ensuring operational readiness and alignment with FlixBus standards.
• Conduct regular field inspections and support bus partners' drivers and supervisors to uphold brand image and customer service excellence.
• Lead and support cross-functional operational projects focused on enhancing the passenger and driver experience, contributing to continuous improvement across the network.
• Take part in cross-functional operational projects.
• Plan to obtain the Transport Manager Certification within one year (cost covered by Flix).

About You

• A minimum of 6 years of experience in Operations or a dynamic daily environment (handling daily incoming requests with long-term projects to develop).
• Spanish (native/proficient speaker level) is must, highly fluent in English. Language skills will be tested.
• Ability to adequately deal with different stakeholders (bus drivers, operations supervisors) with high social and negotiation skills.
• Know how to analyze reports, draw conclusions, and provide solutions based on that.
• Trustworthiness, engagement, and flexibility as well as a hands-on mentality.
• Organized, independent, reliable and responsible working style.
• Willing to regular travel around Spain.
• Experience in the transportation industry is a plus.

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you're ready to grow and lead your journey, Flix is the place for you!