Regional Operations Lead - Madrid | Hybrid, Travel Perks

Flix; Madrid; Híbrido; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12 travel vouchers

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Descripción de la vacante

Flix in Madrid is seeking a Regional Operations Manager to oversee all operational topics for FlixBus partners in Spain. Based in Madrid, you will lead onboarding, training, safety, quality, and punctuality, and collaborate with internal teams and external operators.

You will monitor KPIs, drive improvements, ensure compliance with FlixBus procedures, and plan for the Transport Manager Certification within one year, with Flix covering costs.

Formación

• 6+ years of experience in Operations or a similar dynamic daily environment.
• Fluent in English and native/proficient in Spanish; language skills will be tested.
• Ability to manage multiple stakeholders (drivers, supervisors) with strong social and negotiation skills.
• Ability to analyze reports, draw conclusions, and provide solutions.

Responsabilidades

• Manage operational topics related to bus partners, including onboarding, training, safety, quality and punctuality.
• Train and support drivers, conduct regular bus inspections to meet quality standards.
• Monitor KPIs and provide actionable recommendations to improve partner performance and service quality.
• Ensure compliance with FlixBus procedures and protocols.
• Coordinate with internal teams and external partners to ensure seamless operations and strong partnerships.
• Oversee launches and improvements of new lines and stops, aligned with FlixBus standards.
• Conduct field inspections and support staff to uphold brand image and customer service excellence.
• Lead cross-functional operational projects to enhance passenger and driver experience.

Conocimientos

Stakeholder management

Operational excellence

KPI analysis

Negotiation skills

Travel/transportation industry knowl

Project coordination

Descripción del empleo

Flix in Madrid is seeking a Regional Operations Manager to oversee all operational topics for FlixBus partners in Spain. Based in Madrid, you will lead onboarding, training, safety, quality, and punctuality, and collaborate with internal teams and external operators.

You will monitor KPIs, drive improvements, ensure compliance with FlixBus procedures, and plan for the Transport Manager Certification within one year, with Flix covering costs.