Senior Regional Operations Specialist

Flix; Madrid; Híbrido; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12 travel vouchers

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Descripción de la vacante

Flix in Madrid is seeking a Regional Operations Manager to oversee all operational topics for FlixBus partners in Spain. Based in Madrid, you will lead onboarding, training, safety, quality, and punctuality, and collaborate with internal teams and external operators.

You will monitor KPIs, drive improvements, ensure compliance with FlixBus procedures, and plan for the Transport Manager Certification within one year, with Flix covering costs.

Formación

• 6+ years of experience in Operations or a similar dynamic daily environment.
• Fluent in English and native/proficient in Spanish; language skills will be tested.
• Ability to manage multiple stakeholders (drivers, supervisors) with strong social and negotiation skills.
• Ability to analyze reports, draw conclusions, and provide solutions.

Responsabilidades

• Manage operational topics related to bus partners, including onboarding, training, safety, quality and punctuality.
• Train and support drivers, conduct regular bus inspections to meet quality standards.
• Monitor KPIs and provide actionable recommendations to improve partner performance and service quality.
• Ensure compliance with FlixBus procedures and protocols.
• Coordinate with internal teams and external partners to ensure seamless operations and strong partnerships.
• Oversee launches and improvements of new lines and stops, aligned with FlixBus standards.
• Conduct field inspections and support staff to uphold brand image and customer service excellence.
• Lead cross-functional operational projects to enhance passenger and driver experience.

Conocimientos

Stakeholder management

Operational excellence

KPI analysis

Negotiation skills

Travel/transportation industry knowl

Project coordination

Descripción del empleo

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We're looking for a motivated and driven Regional Operations Manager (m/f/d) based in Madrid who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in an international team and responsible for managing all operational topics concerning Flixbus’ bus partners based in Spain.

About The Role

• Manage all operational topics related to bus partners, including onboarding, training, and maintaining high standards in safety, quality, and punctuality.
• Train, support, and develop drivers of bus partners, conducting regular inspections of buses to meet quality standards.
• Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality.
• Ensure compliance with Flixbus procedures and protocols.
• Coordinate with internal teams (e.g., Line Planning, Business Development) and external stakeholders (e.g., coach operators, infrastructure providers) to ensure seamless operations and strong partnerships.
• Oversee the launch and continuous improvement of new lines and stops, ensuring operational readiness and alignment with FlixBus standards.
• Conduct regular field inspections and support bus partners’ drivers and supervisors to uphold brand image and customer service excellence.
• Lead and support cross-functional operational projects focused on enhancing the passenger and driver experience, contributing to continuous improvement across the network.
• Take part in cross-functional operational projects.
• Plan to obtain the Transport Manager Certification within one year (cost covered by Flix).

About You

• A minimum of 6 years of experience in Operations or a dynamic daily environment (handling daily incoming requests with long-term projects to develop).
• Spanish (native/proficient speaker level) is must, highly fluent in English. Language skills will be tested.
• Ability to adequately deal with different stakeholders (bus drivers, operations supervisors) with high social and negotiation skills.
• Know how to analyze reports, draw conclusions, and provide solutions based on that.
• Trustworthiness, engagement, and flexibility as well as a hands-on mentality.
• Organized, independent, reliable and responsible working style.
• Willing to regular travel around Spain.
• Experience in the transportation industry is a plus.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career.

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!