Quality Internship 2027

Nômade Temple Madrid; San Juan Bautista; On-site; EUR 5,700 - 7,700; Part time

Benefits offered by this job

Free accommodation (Ibiza)

Meals included

Hotel uniform provided

Job summary

Nômade Temple Madrid is offering a hospitality-quality internship in Ibiza. The role focuses on supporting the Quality team with administrative tasks, audits, and guest-feedback analysis to elevate service standards across hotel departments.

Ideal candidates are Hospitality Management students with a keen eye for detail, strong communication, and a collaborative mindset. On-site in Ibiza with meals and accommodation provided, for a 6–8 month period.

Qualifications

• Pursuing hospitality-related degree.
• Interest in guest experience and service quality.
• Detail-oriented and organized approach.
• Analytical mindset with improvement focus.
• Good communication and interpersonal skills.
• Willing to collaborate with different hotel departments.
• Available for 6 to 8 months.

Responsibilities

• Support the Quality team with administrative and operational tasks.
• Assist with monitoring compliance with the hotel’s quality standards and procedures.
• Support preparation and follow-up of quality checklists, inspections and internal audits.
• Collaborate in quality checks across hotel areas and departments.
• Assist in monitoring guest feedback and follow-up on relevant comments and improvements.
• Support collection, organisation and analysis of guest feedback and quality-related information.
• Collaborate with departments to follow up on issues and opportunities for improvement.
• Maintain and update quality procedures, guidelines, checklists and related documentation.
• Assist in preparing reports and presentations on quality indicators and guest feedback.
• Collaborate with Front Office, F&B, Housekeeping, Spa, Maintenance to ensure consistent quality.
• Follow up corrective actions and ensure proper documentation.
• Assist in coordinating internal quality training and awareness initiatives.
• Monitor online reviews and guest satisfaction trends.
• Ensure guest experience aligns with Nômade Temple’s values and service standards.
• Maintain organized quality files, databases and internal tools.
• Identify opportunities to improve processes and overall guest experience.
• Participate in other Quality projects as needed.

Skills

Attention to detail

Analytical mindset

Communication skills

Proactive attitude

Team collaboration

Customer-oriented

Education

Hospitality Management / related degree student

Job description

Key Responsibilities

• Support the Quality team with the administrative and operational tasks of the department.


• Assist with monitoring compliance with the hotel’s quality standards, procedures and service guidelines.


• Support the preparation and follow-up of quality checklists, inspections and internal audits.


• Collaborate in carrying out quality checks across the different areas and departments of the hotel.


• Assist in monitoring guest feedback received through different channels and support the follow-up of relevant comments and areas for improvement.


• Support the collection, organisation and analysis of guest feedback and quality-related information.


• Collaborate with different departments to follow up on identified issues, incidents and opportunities for improvement.


• Assist in maintaining and updating quality procedures, guidelines, checklists and other relevant documentation.


• Support the preparation of reports and presentations related to quality indicators, guest feedback and improvement actions.


• Collaborate with the Front Office, F&B, Housekeeping, Spa, Maintenance and other departments to ensure consistent quality standards across the hotel.


• Support the follow-up of corrective and improvement actions, ensuring that agreed actions are properly documented and monitored.


• Assist in preparing and coordinating internal quality training and awareness initiatives for team members.


• Support the monitoring of online reviews and other guest satisfaction channels, identifying recurring topics and relevant trends.


• Help ensure that the guest experience is aligned with Nômade Temple’s values, philosophy and service standards.


• Maintain organised and up-to-date quality files, databases and internal tools


• Support the department in identifying opportunities to improve processes, communication and the overall guest experience.


• Participate in other Quality projects and tasks according to the operational needs of the department.

Profile & Competencies

• Student of Hospitality Management, Tourism, Business Administration, Quality Management, Business Management or a related field.


• Interest in hospitality, guest experience and service quality.


• Strong attention to detail and an organised and structured approach to work.


• Analytical mindset and ability to identify areas for improvement.


• Good communication and interpersonal skills.


• Proactive attitude and willingness to collaborate with different hotel departments.


• Ability to work independently while also being a strong team player.


• Customer and service-oriented mindset.


• Availability: 6 to 8 months.

Conditions

• €600 gross monthly stipend


• Free accommodation (only in Ibiza)


• Meals included


• Hotel uniform provided