Guest Services Internship 2027

Nômade Temple Madrid; San Juan Bautista; On-site; EUR 5,700 - 7,700; Part time

Benefits offered by this job

€600 gross monthly stipend

Free accommodation (Ibiza)

Meals included + tips

Hotel uniform provided

Job summary

Nômade Temple is seeking a motivated Guest Services intern to support daily guest assistance, organize experiences, and coordinate with restaurants and transport in Ibiza. This role offers hands-on exposure to hospitality operations and guest relations within a dynamic, international environment.

You will collaborate with Front Office, Reservations, F&B, Housekeeping and other departments while developing practical skills in guest servicing.

Qualifications

• Currently studying Tourism, Hospitality, Hospitality Management, Public Relations, Communications or a related field.
• Genuine interest in developing a career in Guest Services, Guest Relations and Hospitality.
• Ability to work as part of a team in a dynamic and international environment.
• Positive attitude, flexibility and strong willingness to learn.
• Spanish and English required; additional languages are a plus.
• Availability: 6 months

Responsibilities

• Provide support to the Guest Services team with daily guest assistance and service tasks.
• Assist with receiving, handling and following up on guest requests throughout their stay.
• Support the management of special requests, preferences and individual guest needs.
• Assist in organizing experiences, activities, reservations and additional services requested by guests.
• Support coordination with restaurants, transportation providers, activities, wellness services and other external partners.
• Collaborate with different hotel departments to ensure the proper handling and follow-up of guest needs.
• Support communication with Front Office, Reservations, F&B, Housekeeping and other departments.
• Assist in preparing personalized information about the hotel, its services and experiences.
• Support the management and follow-up of guest amenities, special touches and surprises.
• Assist with preparing special arrivals, celebrations, VIP guests and other special occasions.
• Support guest satisfaction follow-up and communicate any issues to the relevant supervisor.
• Assist with the resolution and follow-up of guest issues, always under the supervision of the responsible team.
• Keep guest, request and service-related information updated in internal systems.
• Support the preparation and updating of departmental documents, lists and tools.
• Contribute to creating a personalized, warm and memorable guest experience.
• Comply with the quality, image, hospitality and service standards established by Nômade Temple.
• Participate in other departmental projects and tasks according to operational needs.

Skills

Spanish

English

Teamwork

Communication

Hospitality interest

Education

Hospitality/ Tourism student

Job description

Key Responsibilities

• Provide support to the Guest Services team with daily guest assistance and service tasks.
• Assist with receiving, handling and following up on guest requests throughout their stay.
• Support the management of special requests, preferences and individual guest needs.
• Assist in organizing experiences, activities, reservations and additional services requested by guests.
• Support coordination with restaurants, transportation providers, activities, wellness services and other external partners.
• Collaborate with different hotel departments to ensure the proper handling and follow-up of guest needs.
• Support communication with Front Office, Reservations, F&B, Housekeeping and other departments.
• Assist in preparing personalized information about the hotel, its services and experiences.
• Support the management and follow-up of guest amenities, special touches and surprises.
• Assist with preparing special arrivals, celebrations, VIP guests and other special occasions.
• Support guest satisfaction follow-up and communicate any issues to the relevant supervisor.
• Assist with the resolution and follow-up of guest issues, always under the supervision of the responsible team.
• Keep guest, request and service-related information updated in internal systems.
• Support the preparation and updating of departmental documents, lists and tools.
• Contribute to creating a personalized, warm and memorable guest experience.
• Comply with the quality, image, hospitality and service standards established by Nômade Temple.
• Participate in other departmental projects and tasks according to operational needs.

Profile & Skills

• Currently studying Tourism, Hospitality, Hospitality Management, Public Relations, Communications or a related field.
• Genuine interest in developing a career in Guest Services, Guest Relations and Hospitality.
• Ability to work as part of a team in a dynamic and international environment.
• Positive attitude, flexibility and strong willingness to learn.
• Spanish and English required; additional languages are a plus.
• Availability: 6 months

Conditions

• €600 gross monthly stipend
• Free accommodation (only in ibiza)
• Meals included + tips
• Hotel uniform provided