Program Coordinator – Online Programs

IE University; Madrid; Presencial; EUR 27.000 - 38.000; Jornada completa

Descripción de la vacante

IE University’s Digital Learning division seeks a Program Coordinator - Online Programs to join the Madrid-based Operations and Course Management team. The role supports enrollment, delivers online programs, and collaborates with Academic, Admissions, Marketing, Sales, Technology, and Finance to ensure successful program delivery.

The position requires English fluency (Spanish desirable) and a customer-focused, detail-oriented approach in a fast-paced, international environment.

Formación

• 0-2 years of experience in similar roles desirable.
• Customer-oriented with a commitment to service excellence.
• Strong stakeholder management and collaboration skills.
• High attention to detail and an organised, methodical working style.
• Fluency in English (native or near-native level). High level of Spanish is desirable.
• Excellent interpersonal, communication, and teamwork skills.
• Experience working with learning management systems or online program delivery is a plus.

Responsabilidades

• Support the enrollment process for online programs, coordinating with internal and external stakeholders.
• Attend to administrative duties to ensure a smooth enrollment process.
• Provide first-level technical support to participants when needed.
• Deliver online programs as part of the Program Management team.
• Manage end-to-end delivery of synchronous and asynchronous online programs.
• Support participants and faculty before, during, and after the program.
• Execute satisfaction surveys and analyze participant feedback.
• Leverage learning analytics to enhance the learner experience.
• Build and maintain strong relationships with participants, faculty, corporate clients, and internal stakeholders.
• Collaborate with cross-functional teams, including Academic, Admissions, Marketing, Sales, Technology, and Finance, to ensure successful program delivery.
• Prepare presentations, reports, and client communications.
• Investigate and test innovative educational technologies, artificial intelligence, and learning analytics solutions to improve program delivery and learner satisfaction.

Conocimientos

Customer service

Stakeholder management

Attention to detail

Communication skills

Teamwork

Analytical thinking

Learning analytics

Herramientas

Learning Management Systems

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Digital Learning is looking for a Program Coordinator - Online Programs to join its team!

We are seeking a highly skilled and motivated Program Coordinator to join our Operations and Course Management team, supporting a portfolio of online programs. The Program Coordinator will be responsible for carrying out academic, operational, and enrollment-related duties for online programs delivered to both B2B and B2C clients. This full-time position requires an individual who is detail-oriented, comfortable working with learning management systems, and has a natural gift for customer service.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower.

Responsibilities

Your role as a Program Coordinator - Online Programs will involve:

• Support the enrollment process for online programs, coordinating with both internal and external stakeholders.
  • Attend to administrative duties to ensure a smooth enrollment process.
  • Provide first-level technical support to participants when needed.
• Execute the delivery of online programs as part of the Program Management team.
  • Manage end-to-end delivery of synchronous and asynchronous online programs.
  • Support participants and faculty before, during, and after the program.
  • Execute satisfaction surveys and analyze participant feedback.
  • Leverage learning analytics to enhance the learner experience.
• Build and maintain strong relationships with participants, faculty, corporate clients, and internal stakeholders.
• Collaborate with cross-functional teams, including Academic, Admissions, Marketing, Sales, Technology, and Finance, to ensure successful program delivery.
• Prepare presentations, reports, and client communications.
• Investigate and test innovative educational technologies, artificial intelligence, and learning analytics solutions to improve program delivery and learner satisfaction.

Qualifications

To thrive in this role, you should possess the following qualifications:

• 0-2 years of experience in similar roles desirable.
• Customer-oriented with a commitment to service excellence.
• Strong stakeholder management and collaboration skills.
• High attention to detail and an organised, methodical working style.
• Fluency in English (native or near-native level). High level of Spanish is desirable.
• Excellent interpersonal, communication, and teamwork skills.
• Ability to work effectively with B2B and B2C clients from diverse industries, cultures, and nationalities.
• Ability to work in a fast-paced, international environment and adapt to changing business needs.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience working with learning management systems or online program delivery is a plus.

Unleash your full potential and make an impact. The next move is yours!

If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.