Program Coordinator, Undergraduate Programs – Business School (Temporary)

IE; Madrid; Híbrido; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

IE University in Madrid is seeking a Program Coordinator to join the Program Management team. The role focuses on delivering high-quality student experiences through operations, student support, and cross-functional coordination.

You will serve as a frontline contact for students, faculty, and staff, ensuring processes run smoothly and policies are followed, in a dynamic international environment.

Formación

• Bachelor’s Degree is required.
• Professional experience in higher education, customer service, or administrative roles is highly valued
• Bilingual, or advanced proficiency, in both English and Spanish (written and oral).
• A minimum of 3 years of professional experience is required.
• Having experience working in an international environment is a plus.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Proactive mindset, with a strong sense of ownership and accountability.
• High level of customer orientation and commitment to student experience
• Candidates must possess a valid EU work permit

Responsabilidades

• Serve as a primary point of contact for students, addressing academic and administrative queries.
• Guide students through program-related processes (enrollment, attendance, grades, academic policies, etc.).
• Provide clear, accurate, and timely information to ensure students understand procedures and requirements.
• Proactively identify and address student needs, escalating complex cases when required.
• Support the day-to-day execution of assigned academic programs, ensuring activities run smoothly and according to plan.
• Assist with the coordination of academic calendars, course schedules, and program milestones.
• Contribute to the organization and delivery of key program activities, including onboarding, orientations, and events.
• Ensure operational consistency and adherence to internal processes and timelines.
• Liaise with faculty to facilitate communication related to course delivery, student matters, and academic requirements.
• Collaborate with internal departments (Admissions, Registrar, Planning, Student Services, etc.).
• Support the alignment of all stakeholders involved in the student journey.
• Manage program-related documentation, systems, and tools (e.g., attendance tracking, student records, communication platforms).
• Support the preparation and dissemination of communications to students and faculty.
• Ensure compliance with academic policies, procedures, and deadlines.
• Maintain accurate records and support reporting activities as needed.
• Work closely with Junior Managers, Associate Directors, and other team members to ensure effective program delivery.
• Identify operational challenges and propose improvements to enhance efficiency and student experience.
• Contribute to special projects and initiatives related to program development and innovation.

Educación

Bachelor’s Degree

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University'sBusiness School is looking for anProgram Coordinator to join its team!

The Program Coordinator plays a critical role in ensuring the smooth delivery of academic programs at IE University. This position combines operational execution, student support, and cross-functional coordination to ensure a seamless, high-quality student experience.

As a frontline member of the Program Management team, the Program Coordinator acts as a key point of contact for students, faculty, and internal stakeholders, supporting the day-to-day operations of assigned programs while ensuring alignment with institutional policies and standards.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position inMadrid - IE Tower, 10th floor

Responsibilities

Your role as a Program Coordinator will involve:

1Student Support & Experience

• Serve as a primary point of contact for students, addressing academic and administrative queries.
• Guide students through program-related processes (enrollment, attendance, grades, academic policies, etc.).
• Provide clear, accurate, and timely information to ensure students understand procedures and requirements.
• Proactively identify and address student needs, escalating complex cases when required.

2. Program Delivery & Operations

• Support the day-to-day execution of assigned academic programs, ensuring activities run smoothly and according to plan.
• Assist with the coordination of academic calendars, course schedules, and program milestones.
• Contribute to the organization and delivery of key program activities, including onboarding, orientations, and events.
• Ensure operational consistency and adherence to internal processes and timelines.

3. Stakeholder Coordination

• Liaise with faculty to facilitate communication related to course delivery, student matters, and academic requirements.
• Collaborate with internal departments (Admissions, Registrar, Planning, Student Services, etc.).
• Support the alignment of all stakeholders involved in the student journey.

4. Administrative & Process Management

• Manage program-related documentation, systems, and tools (e.g., attendance tracking, student records, communication platforms).
• Support the preparation and dissemination of communications to students and faculty.
• Ensure compliance with academic policies, procedures, and deadlines.
• Maintain accurate records and support reporting activities as needed.

5. Team Support & Continuous Improvement

• Work closely with Junior Managers, Associate Directors, and other team members to ensure effective program delivery.
• Identify operational challenges and propose improvements to enhance efficiency and student experience.
• Contribute to special projects and initiatives related to program development and innovation.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor’s Degree is required.
• Professional experience in higher education, customer service, or administrative roles is highly valued
• Bilingual, or advanced proficiency, in both English and Spanish (written and oral).
• A minimum of 3 years of professional experience is required.
• Having experience working in an international environment is a plus.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Proactive mindset, with a strong sense of ownership and accountability.
• High level of customer orientation and commitment to student experience
• Candidates must possess a valid EU work permit

Unleash your full potential and make an impact. The next move is yours!

If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team atIE University.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.