Program Coordinator – Online Programs

IE; Madrid; On-site; EUR 32,000 - 48,000; Full time

Job summary

IE University in Madrid is seeking a Program Coordinator to join the Operations and Course Management team, supporting online programs delivered to B2B and B2C clients. You will manage enrollment, academic and operational duties with a strong focus on customer service.

Collaborating with Academic, Admissions, Marketing, Sales, Technology and Finance, you will ensure end-to-end program delivery, analyze learner feedback, and leverage learning analytics to improve the learner experience in a

Qualifications

• Customer-oriented with a commitment to service excellence.
• Strong stakeholder management and collaboration skills.
• High attention to detail and an organised, methodical working style.
• Fluency in English (native or near-native level).
• High level of Spanish is desirable.
• Excellent interpersonal, communication, and teamwork abilities.
• Ability to work with B2B and B2C clients from diverse industries and cultures.
• Ability to thrive in a fast-paced, international environment and adapt to changing needs.
• Strong analytical and problem-solving skills with a data-driven approach.

Responsibilities

• Support enrollment process for online programs with internal and external stakeholders.
• Perform administrative duties to ensure a smooth enrollment process.
• Provide first-level technical support to participants.
• Deliver online programs, managing end-to-end delivery of synchronous and asynchronous formats.
• Support participants and faculty before, during, and after programs.
• Conduct satisfaction surveys and analyze participant feedback.
• Leverage learning analytics to improve learner experience.
• Build relationships with participants, faculty, corporate clients, and internal teams.
• Collaborate with Academic, Admissions, Marketing, Sales, Technology, and Finance to ensure delivery.
• Prepare presentations, reports, and client communications.
• Investigate and test educational technologies, AI, and learning analytics solutions.

Skills

Customer-oriented

Stakeholder management

Attention to detail

English fluency

Spanish desirable

Interpersonal skills

Teamwork

Data-driven decisions

LMS experience

Job description

Overview

We are seeking a highly skilled and motivated Program Coordinator to join our Operations and Course Management team, supporting a portfolio of online programs. The Program Coordinator will be responsible for carrying out academic, operational, and enrollment-related duties for online programs delivered to both B2B and B2C clients. This full-time position requires an individual who is detail-oriented, comfortable working with learning management systems, and has a natural gift for customer service.

Location: Madrid – IE Tower.

Responsibilities

• Support the enrollment process for online programs, coordinating with both internal and external stakeholders.
  • Attend to administrative duties to ensure a smooth enrollment process.
  • Provide first-level technical support to participants when needed.
• Execute the delivery of online programs as part of the Program Management team.
  • Manage end-to-end delivery of synchronous and asynchronous online programs.
  • Support participants and faculty before, during, and after the program.
  • Execute satisfaction surveys and analyze participant feedback.
  • Leverage learning analytics to enhance the learner experience.
• Build and maintain strong relationships with participants, faculty, corporate clients, and internal stakeholders.
• Collaborate with cross-functional teams, including Academic, Admissions, Marketing, Sales, Technology, and Finance, to ensure successful program delivery.
• Prepare presentations, reports, and client communications.
• Investigate and test innovative educational technologies, artificial intelligence, and learning analytics solutions to improve program delivery and learner satisfaction.

Qualifications

• Customer-oriented with a commitment to service excellence.
• Strong stakeholder management and collaboration skills.
• High attention to detail and an organised, methodical working style.
• Fluency in English (native or near-native level). High level of Spanish is desirable.
• Excellent interpersonal, communication, and teamwork skills.
• Ability to work effectively with B2B and B2C clients from diverse industries, cultures, and nationalities.
• Ability to work in a fast-paced, international environment and adapt to changing business needs.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience working with learning management systems or online program delivery is a plus.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.