Program Assistant, Business Masters

IE Group; Madrid; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

IE University’s Business School in Madrid is seeking a proactive Program Assistant to join its team. You will be the first point of contact for students and professors, supporting the Program Management team with day-to-day administrative tasks to ensure smooth delivery of programs.

Based in Madrid, you will collaborate with multiple departments, manage a high volume of inquiries, and help organize events and travel for program deliveries, while maintaining accurate databases and producing clear

Formación

• Bachelor’s Degree is preferred.
• Fluency in both English and Spanish, and strong verbal and written communication.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Experience interfacing with customers and strong organizational skills.
• Ability to work in a multicultural environment.
• EU work permit required.

Responsabilidades

• Act as point of contact with departments involved in programs’ operations (Faculty, Admissions, Registrar’s Office, Planning…).
• Attend and support students and professors daily.
• Manage a high volume of emails and respond on time to student queries.
• Coordinate with Registrar, Planning and other departments on administrative issues.
• Process internal expense reports.
• Compile and update databases with student information.
• Prepare and edit reports and presentations.
• Assist the Program Management Team in communications with internal and external stakeholders.
• Manage logistics of program deliveries: catering, events, and travel arrangements.

Conocimientos

English fluency

Spanish fluency

Communication skills

Organization

Can-do attitude

Teamwork

Multicultural mindset

Customer interface

Educación

Bachelor’s Degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Business School is looking for a Program Assistant to join its team!

The Program Assistant is the first point of contact with students and professors on a day-to-day basis. The Program Assistant will assist the Program Management team by carrying out all administrative tasks necessary for the smooth running and delivery of the program. This role reports to the Executive Director of Business Masters, located in Maria de Molina 31 BIS.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - María de Molina.

Responsibilities

The candidate must feel comfortable working in a busy environment that will require multi-tasking and the ability to manage a high volume of work. Also, the successful candidate should be detail-oriented, enjoy interacting with students, and being a team player. The most relevant tasks managed by the Program Assistant include but are not limited to:

• Act as point of contact (coordination and constant communication) with the different departments involved in programs’ operations (Faculty, Admissions, Registrar’s Office, Planning…).
• Attend and support the students and professors on a daily basis.
• Manage a high volume of e-mail and respond on time to student queries.
• Liaise and coordinate with other departments (Registrar, Planning…) on a wide range of administrative issues.
• Process internal expense reports.
• Compile and update databases with student information.
• Contribute to the preparation and edition of reports and presentations.
• Assist the Program Management Team in the communication with internal and external stakeholders (students, professors, IEU departments).
• Manage the logistics of the program deliveries: caterings, organization of extracurricular events (simulations, visits, etc.) and travel arrangements.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor’s Degree is preferred.
• Fluency in both English and Spanish, and good communication skills (verbal and written).
• A track-record of customer interface, excellent organization skills, and a “can-do attitude”.
• Proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Curious, open to learn and with team-working skills.
• Strong desire to work in a multicultural environment.
• Candidates must possess a valid EU work permit.

Unleash your full potential and make an impact. The next move is yours!If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.