Product Maintenance & Business Analyst

Amadeus; España; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology provider in the travel sector seeks a Product Maintenance Analyst to support backend products. This role involves technical investigation of issues, coordination with global teams, and documentation for future references. Candidates should have IT support experience, strong analytical skills, and a Bachelor's degree. The company offers a flexible working model and attractive compensation packages.

Servicios

Flexible working model

Attractive compensation packages

Continuous learning opportunities

Diverse and inclusive community

Formación

• Minimum 2 years of experience in a similar role, preferably in the airline or travel technology industry.
• At least 4 years of experience in Maintenance Analysis or related fields.
• Strong verbal, written, and visual communication skills.

Responsabilidades

• Investigate functional problems in both production and test environments.
• Coordinate steps with different maintenance levels to ensure issue resolution.
• Write detailed maintenance-related documents for issue resolution.

Conocimientos

IT customer support experience

Analytical skills

Problem-solving skills

Team collaboration

Mentoring

Educación

Bachelor's Degree in related field

Herramientas

XML

JSON

YAML

Linux

Cloud environments

Descripción del empleo

Overview

Job Title Product Maintenance Analyst

Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler’s journey, from airlines to search engines, travel agencies to hotels. The world’s top travel brands rely on Amadeus to help create exceptional traveler experiences. Istanbul is one of our strategic engineering hub locations, hosting business units from across the Amadeus ecosystem and working with multinational teams from around the world to shape and create the future of travel.

The Travel, Shopping & Reservation (TSR) division within Amadeus has a key product maintenance team. It has to its credit the development of some of the most technically complex and challenging products in the field of TSR Shopping & Pricing Engine. You will be part of TSR Customer Satisfaction Team. Your role would be that of a product maintenance analyst for the maintenance activities related to the backend products.

In this role you’ll find a chance to interact with various people upon functional needs, with various stakeholders across the globe.

Responsibilities

• Be a part of a passionate team and have enough opportunity to interact with various people upon functional needs, with various stakeholders across the globe
• Issues handling – making technical investigation on functional domain, based on technical evidence, using Linux machines and cloud
• Technical investigation – responsible for investigating functional problems in both production and test environments, as part of R&D, acting as a shield between second level teams that take the incident and the fourth level development teams that perform deeper analysis
• Issue Prioritization – daily issues based on severity and escalations
• Weekly sheriff duties – handling issue assignment, prioritization, escalations, and maintaining relevant communications on a rotating basis
• Maintaining issues and their functional scope with an understanding of product architecture and interdependencies
• Escalations on issues the team is responsible for
• Active participation in daily Q&A meetings and monthly department meetings
• Write detailed maintenance-related documents on Confluence for issue resolution and future reference
• Coordinate steps and actors from different maintenance levels to ensure issue resolution, including forming group chats and keeping stakeholders informed
• Collaborate with second and fourth level maintenance teams to finalize root cause identification and issue resolution, including ad-hoc requests
• Enable automation on day-to-day maintenance activities and ideation of new functionalities, services and technologies
• Improve day-to-day work by proposing new ideas and giving constructive feedback to stakeholders

What we are looking for

• Previous IT customer support experience for backend applications
• Minimum 2 years of experience in a similar role, preferably within the airline or travel technology industry
• At least 4 years of experience in Maintenance Analysis or related fields
• Result-driven mindset with strong verbal, written, and visual communication skills
• Advanced analytical skills and experience in collecting, organizing, analyzing large data sets and disseminating meaningful information
• Strong analytical mind and advanced problem-solving skills
• Ability to deal with ambiguity and change
• Ability to manage complex problems with shifting priorities and firm deadlines
• Experience in mentoring teammates
• Experience in handling calls with internal stakeholders for issue clarification or explanation
• Strong team player with a collaborative mindset
• Eager to learn new technologies and products
• Minimum Bachelor’s Degree in a related field
• Proficiency in XML, JSON, YAML
• Familiarity with SOAP, REST, Protobuf
• Understanding of WSDL, OpenAPI/Swagger, JSON Schema, XSD
• Linux and cloud environments (optional but beneficial)
• Good command of the English language

Nice to have

• Aviation, GDS and NDC knowledge
• Amadeus product knowledge (SECO, ARD Web, etc.)
• Ticketing knowledge (re-issue, refund, revalidation)
• Idea about functional errors related to products

What can we offer you?

• A critical mission and purpose — At Amadeus, you’ll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA — Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn — Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment — Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer — Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
• A flexible working model — Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, equitable, and inclusive community — We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A reliable company — Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé. Are you the one we’re looking for? Apply now!

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.