Portuguese-speaking Technical Support Engineer (m/w/d) - ESL & Smart Store

Hanshow; Comunidad de Madrid; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Transport allowance

Meal allowance

Self-development opportunities

Modern technical environment

Open communication culture

Job summary

Hanshow Spain S.L. in Madrid is seeking a Portuguese-speaking Technical Support Engineer to provide technical support across implementation, deployment, and production.

You will troubleshoot hardware, software, network, and ESL-related issues while configuring systems and templates. Requirements include a CS/IT/telecom degree and 3+ years in technical support, with strong Linux/Windows, networking, MySQL, and Java knowledge.

Qualifications

• Bachelor's degree or above in Computer Science, Information Technology, Telecommunications, or a related field
• At least 3 years of experience in Technical Support, IT Support, or similar
• Strong knowledge of Linux/Windows operating systems, networking, MySQL databases, and Java or Java-like languages
• Experience with software deployment, system configuration, and technical troubleshooting
• Excellent command of Spanish, Portuguese, and English; knowledge of Chinese is a plus
• Willingness to travel when required

Responsibilities

• Provide technical support throughout implementation, deployment, and production
• Analyze, troubleshoot, and resolve hardware, software, network, and system issues
• Deploy, configure, and maintain software, Linux/Windows systems, network equipment, and ESL devices
• Develop and configure ESL display templates according to customer requirements
• Collaborate with Sales, Project Delivery, R&D, and cross-functional teams to support project implementation and customer success
• Deliver technical training, documentation, and on-site support when required
• Travel to customer sites when necessary

Skills

Linux/Windows OS

Networking

MySQL databases

Java or similar

Education

Bachelor's degree or above in CS/IT/Telecom

Job description

Founded in 2012, Hanshow is a global leading digitalization solution provider in the pan-retail sector, possessing strong independent R&D, software & hardware integration capabilities, as well as advantaged resources across the whole industry chain.

Based on IoT, AI and big data technologies, Hanshow provides customers with integrated digital store solutions, including Electronic Shelf Labels (ESL), full-scene marketing, AIoT technology and a range of other applications. Serving more than 35,000 stores in over 50 countries, Hanshow has been a trusted partner among retailers worldwide, with a reach of over 50% of the top 100 global retailers and 66% of the top 100 domestic retailers.

In 2024, Hanshow Spain S.L. was established in Madrid as part of Hanshow's continued expansion across Europe.To match the rapid growth of our business in Europe, we are actively recruiting for Portuguese-speaking Technical Support Engineer(m/w/d).

Your Tasks and Responsibilities:

• Provide technical support throughout implementation, deployment, and production.
• Analyze, troubleshoot, and resolve hardware, software, network, and system issues, ensuring timely and effective resolution of customer requests.
• Deploy, configure, and maintain software, Linux/Windows systems, network equipment, and ESL devices.
• Develop and configure ESL display templates according to customer requirements.
• Collaborate closely with Sales, Project Delivery, R&D, and other cross-functional teams to support project implementation and customer success.
• Deliver technical training, documentation, and on-site support when required.
• Travel to customer sites when necessary.

Who are we looking for:

• Bachelor's degree or above in Computer Science, Information Technology, Telecommunications, or a related field.
• At least 3 years of experience in Technical Support, IT Support, or a similar technical role.
• Strong knowledge of Linux/Windows operating systems, networking, MySQL databases, and Java or Java-like programming languages.
• Experience with software deployment, system configuration, and technical troubleshooting.
• Excellent command of Spanish, Portuguese, and English. Chinese would be a plus.
• Strong analytical, communication, and problem-solving skills with a customer-oriented mindset.
• Willingness to travel when required.

What we offer:

• Competitive salary in the relevant industry.
• Additional transportation and meal allowances.
• Promising and sustainable self-development and prospects.
• Wide technical and modern environment with interesting challenges.
• Professional environment with an open communication culture.