Bilingual Portuguese - Spanish Speaking Customer and Technical Support Advisor

Teleperformance; Barcelona; Presencial; EUR 17.000 - 20.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Referral program

Career growth opportunities

Team building activities

International environment

Descripción de la vacante

Teleperformance is seeking a Bilingual Portuguese-Spanish Customer Service & Technical Support Advisor in Barcelona to join our international team. You will act as brand ambassador across coffee, kitchen, and home care segments, delivering presales and aftersales support including stores and online channels.

The role focuses on basic technical troubleshooting, back-office tasks, and delivering excellent customer experiences.

Formación

• Bilingual Portuguese and Spanish required.
• Experience in customer service and technical support.
• Experience with presales/aftersales, including in-store and online channels.

Responsabilidades

• Provide 360º support to brands in presales and aftersales including stores and e-commerce.
• Basic technical troubleshooting support.
• Back-office tasks.

Conocimientos

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

Descripción del empleo

We are looking for a Bilingual Portuguese -Spanish Customer Service & Technical Support Advisor for one of the world's leading players in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.

Purpose of the role

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer´s on these product categories

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification

• Part‑time 38.5h/week, rotating shifts from Monday to Friday
• Temporary
• Salary: 18.470 € gross/year
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.
• Excellent work environment and team building activities in a dynamic and international environment.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.