Portuguese-Speaking iRobot Support Specialist - Sofia

Mercier Consultancy Group; España; Presencial; EUR 22.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Competitive Monthly Salary

Descripción de la vacante

Mercier Consultancy Group is seeking a Portuguese-speaking iRobot Support Specialist to join our team in Bulgaria. You will be the primary contact for users, delivering high-level technical guidance for smart home robotics and ensuring user satisfaction.

Ideal candidates are native or fluent in Portuguese with experience in consumer electronics or technical support, excellent communication skills, and a customer-centric mindset.

Formación

• Native or fluent Portuguese required.
• Experience in consumer electronics or technical support preferred.
• Strong communication skills and customer-centric mindset.
• Willingness to relocate to Sofia, Bulgaria and work on-site.

Responsabilidades

• Provide expert technical support to Portuguese-speaking customers for iRobot setup and troubleshooting.
• Represent a world-class consumer electronics brand and ensure exceptional user satisfaction.
• Diagnose software and hardware connectivity issues for robotic appliances via phone, email, and chat.
• Maintain detailed documentation of customer interactions and contribute to knowledge base articles.
• Stay updated on iRobot firmware updates and product advancements.
• Collaborate with cross-functional teams to resolve escalated technical queries.
• Participate in regular performance reviews to ensure service excellence and goal achievement.

Conocimientos

Portuguese fluency

Technical support experience

Excellent communication

Customer-centric mindset

Descripción del empleo

Mercier Consultancy Group is seeking a Portuguese-speaking iRobot Support Specialist to join our team in Bulgaria. You will be the primary contact for users, delivering high-level technical guidance for smart home robotics and ensuring user satisfaction.

Ideal candidates are native or fluent in Portuguese with experience in consumer electronics or technical support, excellent communication skills, and a customer-centric mindset.