German iRobot Support Specialist — Relocate to Sofia

Mercier Consultancy Group; España; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

€1,500 signing bonus

Descripción de la vacante

Mercier Consultancy Group seeks a German-speaking iRobot Support Specialist based in Sofia, Bulgaria. You will provide world-class technical assistance for consumer electronics and handle complex issues with a customer-centric approach.

This on-site role requires native or fluent German, willingness to relocate, and a passion for electronics. A fully paid relocation package and training are provided to help you settle quickly.

Formación

• Native or fluent German (spoken and written) required.
• Willingness to relocate to Sofia, Bulgaria.
• Experience in technical support or consumer electronics is a plus.
• Excellent communication and customer-centric mindset.

Responsabilidades

• Provide expert German-speaking technical support for iRobot products.
• Troubleshoot hardware, software, and connectivity issues.
• Document interactions in the CRM accurately.
• Collaborate with internal teams to resolve complex queries.
• Stay updated on iRobot features and software updates.
• Maintain high customer satisfaction with precise solutions.

Conocimientos

German language

Troubleshooting

Customer service

Technical support

CRM

Herramientas

CRM software

Descripción del empleo

Mercier Consultancy Group seeks a German-speaking iRobot Support Specialist based in Sofia, Bulgaria. You will provide world-class technical assistance for consumer electronics and handle complex issues with a customer-centric approach.

This on-site role requires native or fluent German, willingness to relocate, and a passion for electronics. A fully paid relocation package and training are provided to help you settle quickly.