Portuguese-Speaking Customer Support Specialist (Sofia Relocation)

Mercier Consultancy Group; España; Presencial; EUR 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Career growth opportunities

Descripción de la vacante

Mercier Consultancy Group in Sofia is seeking a Portuguese Speaking Customer Support Specialist to join a fast-growing team. You will handle customer inquiries via phone, email, and chat, delivering high-quality service to Portuguese-speaking clients and collaborating with an international team.

The role includes full relocation to Sofia, paid training, competitive monthly salary, and performance bonuses. English proficiency and a customer-centric mindset are essential, with experience in

Formación

• Native or fluent Portuguese (spoken and written) is mandatory.
• Proficiency in English to collaborate with an international team.
• Experience in a contact center or service-oriented role is a plus.
• Willingness to relocate to Sofia, Bulgaria.
• Strong communication and problem-solving skills.

Responsabilidades

• Provide world-class assistance to customers via phone, email, and chat.
• Resolve complex inquiries while maintaining brand standards and professional communication.
• Act as the primary contact for Portuguese-speaking clients, handling needs with accuracy and empathy.
• Document interactions in the CRM system to track trends and improve service delivery.
• Collaborate with internal departments to troubleshoot issues and provide feedback on customer experience.
• Participate in ongoing training to stay updated on product features and support methodologies.
• Meet performance KPIs and contribute to team success in a fast-paced environment.

Conocimientos

Portuguese language

English language

Customer support

CRM usage

Multitasking

Problem solving

Team collaboration

Herramientas

CRM software

Descripción del empleo

Mercier Consultancy Group in Sofia is seeking a Portuguese Speaking Customer Support Specialist to join a fast-growing team. You will handle customer inquiries via phone, email, and chat, delivering high-quality service to Portuguese-speaking clients and collaborating with an international team.

The role includes full relocation to Sofia, paid training, competitive monthly salary, and performance bonuses. English proficiency and a customer-centric mindset are essential, with experience in