Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Training program

Health insurance

Performance bonus

Career development

Descripción de la vacante

Mercier Consultancy Group seeks a Spanish-speaking iRobot Support Specialist in Bulgaria. You will provide elite technical assistance for advanced consumer electronics, focusing on iRobot home solutions, while engaging with customers in Spanish and collaborating with international teams.

The role requires relocation to Sofia, Bulgaria, and offers fully paid training, health insurance, relocation support, and a performance bonus structure.

Formación

• Native or fluent Spanish required.
• Professional proficiency in English.
• Strong problem-solving and customer-service orientation.
• Interest or experience in consumer electronics.

Responsabilidades

• Provide high-level technical support for iRobot consumer-electronics products.
• Troubleshoot connectivity, hardware, and software issues via phone, email, and live chat.
• Document all customer interactions accurately in the CRM.
• Assist with product setup, app integration, and firmware updates.
• Maintain deep product knowledge to deliver accurate solutions.
• Collaborate with internal teams to resolve complex inquiries.

Conocimientos

Spanish (native)

English proficiency

Technical troubleshooting

Customer service

CRM usage

Herramientas

CRM software

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities through our extensive network of European and global partners, setting the gold standard for high-level staffing solutions.

Job Overview

We are currently seeking a dynamic professional for the Spanish Speaking iRobot Support Specialist position in Bulgaria to join our esteemed client in the innovative consumer electronics sector. This is a unique opportunity to represent a world-class robotics brand, providing elite technical assistance while enjoying a vibrant expatriate lifestyle among the top Spanish-speaking jobs currently available in the region.

Key Responsibilities

• Provide high-level technical support for advanced consumer electronics, specifically focusing on iRobot robotic home solutions.
• Troubleshoot connectivity, hardware, and software issues for customers via phone, email, and live chat.
• Serve as a subject matter expert, delivering exceptional service to our Spanish-speaking client base.
• Document all customer interactions accurately within our CRM to ensure quality assurance in the consumer electronics field.
• Assist users with product setup, app integration, and firmware updates for sophisticated smart home devices.
• Maintain deep product knowledge to provide accurate, industry-leading solutions to technical inquiries.
• Collaborate with internal teams to **??**?
• Native or fluent Spanish (spoken and written) is mandatory for this role.
• Professional proficiency in English to communicate within our international office environment.
• Valid EU passport (mandatory requirement for employment eligibility).
• Strong interest or experience in the consumer electronics industry.
• Excellent problem-solving skills and a passion for smart technology.
• Ability to relocate to Sofia for this Spanish Speaking iRobot Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics technology
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Attractive Monthly Performance Bonus structure
• Career development pathways within one of the best jobs in Bulgaria
• An inclusive, modern, and high-energy working environment
  Life in Bulgaria

Living and working in Sofia offers a perfect blend of rich history, modern convenience, and stunning natural landscapes. As you explore jobs in Bulgaria, you will discover a country known for its welcoming culture, breathtaking mountain scenery, and pleasant climate. Bulgaria provides an incredibly high quality of life with an affordable cost of living, making it an ideal destination for international professionals.

Beyond the professional advantages of taking this Spanish Speaking iRobot Support Specialist position in Bulgaria, you will enjoy a vibrant social scene, world-class gastronomy, and a growing community of international expats. Moving here is seamless thanks to our relocation support, allowing you to settle quickly into the fast-paced, thriving environment that makes Bulgaria one of the most exciting hubs for Spanish-speaking jobs today.