German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

€1,500 signing bonus

Descripción de la vacante

Mercier Consultancy Group seeks a German-speaking iRobot Support Specialist based in Sofia, Bulgaria. You will provide world-class technical assistance for consumer electronics and handle complex issues with a customer-centric approach.

This on-site role requires native or fluent German, willingness to relocate, and a passion for electronics. A fully paid relocation package and training are provided to help you settle quickly.

Formación

• Native or fluent German (spoken and written) required.
• Willingness to relocate to Sofia, Bulgaria.
• Experience in technical support or consumer electronics is a plus.
• Excellent communication and customer-centric mindset.

Responsabilidades

• Provide expert German-speaking technical support for iRobot products.
• Troubleshoot hardware, software, and connectivity issues.
• Document interactions in the CRM accurately.
• Collaborate with internal teams to resolve complex queries.
• Stay updated on iRobot features and software updates.
• Maintain high customer satisfaction with precise solutions.

Conocimientos

German language

Troubleshooting

Customer service

Technical support

CRM

Herramientas

CRM software

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities within the vibrant market of jobs in Bulgaria for professionals seeking excellence.

Job Overview

We are currently seeking a motivated professional for the German Speaking iRobot Support Specialist position in Bulgaria to provide world-class technical assistance for the consumer electronics industry. This is an exceptional opportunity to join a global leader in home robotics while enjoying a seamless transition through our comprehensive relocation support.

Key Responsibilities

• Provide expert technical support to German-speaking customers regarding innovative iRobot consumer electronics products.
• Troubleshoot hardware, software, and connectivity issues for advanced automated vacuum and mopping systems.
• Maintain a high level of customer satisfaction by delivering precise, empathetic, and efficient solutions.
• Document all customer interactions accurately within the CRM to ensure ongoing service improvement.
• Collaborate with internal technical teams to elevate and resolve complex product queries within the consumer electronics sphere.
• Stay updated on the latest iRobot features and software updates to provide informed advice to our German-speaking user base.
• Contribute to the positive team environment at our Sofia-based office, one of the most sought-after German-speaking jobs in the region.
• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Strong passion for consumer electronics and a natural aptitude for troubleshooting technical devices.
• Exceptional communication skills and a customer-centric mindset.
• Ability to relocate to Sofia, Bulgaria, for this on-site professional opportunity.
• Previous experience in technical support or the consumer electronics industry is considered a strong advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)

Life in Bulgaria

International work environment and professional development opportunities.

Bulgaria offers an incredible quality of life, blending rich history with a modern, fast-growing economy. As a hub for international professionals, Bulgaria provides a welcoming atmosphere, a temperate climate with four distinct seasons, and a vibrant social scene that makes settling into your new German Speaking iRobot Support Specialist position in Bulgaria both easy and rewarding.

When you choose to pursue jobs in Bulgaria, you gain access to an affordable cost of living, exquisite local cuisine, and a community of expats. Our fully paid relocation package ensures you arrive in Bulgaria stress-free, allowing you to focus on your career growth within the booming consumer electronics sector.